Bosch Building Technologies

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    Conference & Discussion

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    ‎09-13-2019 11:29 AM
    The DICENTIS Conference System supports integration with third party Dante compatible devices, however there are certain limits to keep in mind when designing the system:
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    ‎08-29-2019 02:18 PM
    Especially when using large databases it is advisable to make a backup occasionally in case something goes wrong. The manual describes ways to backup, restore and update the database quickly. This document describes how to use these options and when and also an alternative way for older versions.
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    ‎07-02-2019 11:41 AM
    When upgrading from a previous DICENTIS version that supports DANTE (V2.20 – V3.00) to the latest version 3.10, the following problem will occur; The DICENTIS system is not visible anymore in the Audinate’s DANTE controller software, where it was visible before the upgrade.
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    ‎07-01-2019 11:53 AM
    If the document with the license key for DCN-NG was lost, there is still a way to find the license key currently loaded in a DCN-CCU2, this article shows how.
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    ‎07-01-2019 11:56 AM
    In order to add authorizations to an existing license, the current license key is required as well as the new authorization numbers. How to find this key is detailed in another article: How to find the license key loaded in a DCN-CCU2 Follow the next steps for adding the new authorizations: Go to https://license.boschsecurity.com Fill in the CCU's Serial Number and CHK: Enter the current license key (this is found on the license key document received after activating the previous authorization numbers). In the following windows the license information is shown and it's possible to add additional authorization numbers. If multiple authorization numbers need to be added, choose "Next Authorization" If all authorization numbers are added, choose "Finish register" Next window will give the opportunity to register a spare CCU if applicable. A last verification is done in the next window, if things need to be changed, the process goes back to step 4. The license key with all information is shown on the next page. Note that the Print button doesn't work in all browsers, for this refer to "Printing the License Key document to PDF" Upload the license key into your CCU or NCO. The Bosch ‘download and license tool’ is to be used to upload your license into a CCU2.
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    ‎07-01-2019 09:19 AM
    To use the software modules, the software needs to be licensed. In order to receive licenses for the software, the keys need to be registered online.
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    ‎06-28-2019 11:06 AM
    If accidentally a wrong country code is chosen during setup, there is no other way to change it in except for re-doing the setup, which in effect erases all prior  changes made to the configuration. This article describes a way to set the country code without having to re-run the setup completely.
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    ‎06-28-2019 10:55 AM
    Click the Licensing button to open the Licensing page. Licensing is only required when you purchase software licenses. The Licensing page provides you with an overview of the activated licenses. Activate a license: To activate software you need to have an activation ID which was send by email after purchasing the software license. Activation requires a USB memory stick and any PC connected to the internet. Note 1: License activation is not supported for tablets. Note 2: While the same licenses are used by Dicentis Wired, the process to activate them on the Dicentis Wireless system are different, so please follow the below steps to activate the licenses on Dicentis Wireless. Insert the USB memory stick into the PC connected to the Wireless Access Point (DCNM‑WAP). Click the Add license button. Enter all required Customer information and Activation ID, click the Add license button and then the Activate button. Note: You can add more than one Activation ID. When all activation IDs are added, click the Activate button. A “save as“ dialog is shown. Save the “request file“ to your USB memory stick.  Go to the website https://licensing.boschsecurity.com using a PC/Laptop which is connected to the internet, and login. If you do not have a username, contact your local Bosch representative to acquire an account. Go to “manage license” and upload the “request file” from the USB memory stick. Save the “response file“ to your USB memory stick. In the DICENTIS web browser interface application, click the  Process response message button. Select the correct response file from the USB memory stick, and then click “Open”. Now the license is activated. New functionality is added and can be used by the system.
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    ‎06-28-2019 10:40 AM
    Time and date are set manually on the WAP. Once a month, the time needs to be set again as time drifts over time.
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    ‎06-27-2019 01:05 PM
    DCN-SW - Main Module              The main module of the new software suite. Allows usage of the configuration and configuration client. The main module includes Synoptic Control. DCN-SWMM - Microphone Management   This module gives you a controlled way to deal with active speakers and people in the request list. Full access to participant database to add delegates to speaker list or request list. DCN-SWDB - Delegate Database  Delegate Database allows real persons to be assigned to seats. Either though fixed seating (no cards required) Or by making use of ID cards. Note: For creating ID cards, the DCN-IDENC hardware and DCN-ID software is required.     DCN-SWID - ID Card Encoding    ID Card Encoding when the user is required to create ID cards. To create ID cards, the DCN-IDENC hardware is required in combination with the DCN-ID software license. Creating ID cards will only work when the computer you are working on is connected to the CCU!    DCN-SWPV - Parliamentary Voting  Allows the preparation and execution of parliamentary voting (Yes/No/Abstain/DNPV) within the DCN-SW software suite. DCN-SWMV - Multi Voting Allows the preparation and execution of Audience Response and Opinion Poll Results are shown on synoptic layout Thermometer added for Audience response DCN-SWAT - Attendance & Access     Attendance & Access to start attendance registration and force the system to use ID-cards, PIN code or fingerprint reading (external contact). DCN-SWMPC - Multi PC          To allow the Server PC and multiple PC clients to prepare and/or control the system at the same time.     DCN-SWAPI - API (Application Programming Interface) Application Programming Interface allows a third-party software application to insert and remove delegates into a meeting. Exchange and synchronize delegate and participant information with 3rd party systems Import of vote scripts Control functionality for voting (summon, select, start, stop) Encoding ID-cards solution for 3rd party systems Demo-tool including C# source code is available Extensive software developer manual available DCN-SWSMD - Streaming Meeting Data   Interface to custom-made PC software client to display meeting data by using video screens or video projectors. Basic the DcnSmdDemonstrator can be used. Connects using TCP/IP XML streams for easy processing Extensive filtering possibilities Demonstrator including C# source code available Software developer manual available DCN-SWIND - Individual Channels The Individual Channels software is used to route individual delegate microphone audio signals to the DCN system audio channels. These individual audio channels can only be received by Audio Expanders or Cobra net Interfaces. Benefits Easy routing of individual audio channels Up to 26 Individual Channels could be defined Additional remarks This module can only be used with Wired DCN systems from software version 2.70 >. DCN-SWIND can be used for standalone (system without PC) and for systems using DCN-SW. Individual channels which have been pre-set in the CCU are not available when using LBB4190/00 range PC software. DCN-SWSI - Simultaneous Interpretation With the Simultaneous interpretation module it is possible to set-up, control and monitor the translation part of the conference system. DCN-SWMD       Usher call and speak slowly With the MD.. The request for help from the Interpreter or the request to speak slowly. LBB4187               Open Interface Can be used to create user interfaces for DCN-NG
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    ‎06-27-2019 11:24 AM
    Question Can a CCU be used in the same DCN-NG system as a CCU2 or CCUB2? Answer No, this is not possible. Mixing CCUs and CCU2/CCUB2s in a DCN-NG system is not supported. It’s also not possible to use a CCU as a spare unit in case of failure of a CCU2/CCUB2 in a DCN-NG system.
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    ‎06-27-2019 10:59 AM
    Unexpected behaviour or no reaction of DCN-SW.
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    ‎06-27-2019 10:42 AM
    Question I have a custom DB9 cable that uses pins 2,3 & 5. Can I use this for serial communication from the PC to the (W)CCU? Answer No. You will need a full 9-pin null cable, since the (W)CCU communication on multiple pins. Details on the RS232 connector can be found in theInstallation and User Instructions manual for version 3.1x found on the DCN-NG software ISO.
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    ‎06-27-2019 10:37 AM
    Downloading firmware over the serial cable can be tricky, this document gives further information on the required equipment and settings for the serial connection and the system.
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    ‎06-25-2019 01:08 PM
    Audio is disrupted in a multi-CCU system, most likely after first install, re-install or reset of a multi-CCU system.
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    ‎06-25-2019 11:56 AM
    In order to integrate 3 rd party software with the DCN-NG system, there are 3 different integration options: Open Interface (OI) Application Programming Interface (API) Streaming Meeting Data (SMD)
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    ‎06-25-2019 11:33 AM
    Product(s) affected: DCN-NG systems with master & slave CCU set-up Version(s): all Problem description: A DCN-NG system will be installed in a building which uses different VLANs for different floors in the building. They want to be able to have interpreters on one floor (in one VLAN) and the rest of the system on another floor (in another VLAN). To this end they have connected their Master CCU to another VLAN than their Slave CCU. This set-up does not work. Question is; should this work and if not, why not? Solution: This cannot work in a DCN-NG system because of the way the system is designed. The communication between the CCU’s, at start-up of the system, uses broadcast messages which are not routed by network devices. These messages have a time-to-live (TTL) of 1, which means that once they attempt to cross into another (V)LAN, the messages are not propagated by the routing (L3) switch. The reason is that the TTL of the packet is decreased every time it traverses from one network to another. When the TTL’s value reaches 0, the packet is dropped by the routing device. Therefore, the broadcast packet will never reach the other CCU, resulting in error messages like “No Master CCU” on the Slave CCU. Therefore the system should be installed on the same (V)LAN. This usually does not pose any technical problems as (V)LANs can be distributed over multiple network devices without issue, it’s just that the predictability of where a device is physically located is less in this instance.
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    ‎06-24-2019 01:16 PM
    Symptoms: When a meeting is recorded and the recording software (either Meeting Recorder or Open Interface connection) is shut down, the microphone control mode switches to "Open", independent of what it was before.
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    ‎06-24-2019 01:00 PM
    DCN-NG Database Backup Note the name of the database files that need to be backed up. To check what those files are called, open the “Bosch DCN Conference Software Server Console” from the Windows notification area and note the name of the active database. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG) Right click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files to a safe location – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’.   DCN-NG Database Recovery Short version: simply follow the backup steps, but copy the files back to the database folder. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG)’ Right-click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files back to the database folder  – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’. Start all services once more; ‘DCN-SW Server (DCNNG)’, ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’. Run the ‘Repair’ function from the DCN-SW installation package. The Repair Wizard will run through the procedure of creating a new database or selecting an already existing one. Choose the existing database; If the repair process is successful, the following window will be shown: The “Bosch DCN Conference Software Server Console” from the Windows notification area will show the system is running correctly:
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    ‎06-24-2019 11:37 AM
    The request was to integrate an AMX NX-2200 with the CCU2. The appropriate licenses were installed, but the devices cannot communicate through the serial connection.
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