Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    FLEXIDOME Bosch camera & Config. Manager 7.50: no Gmail notification when camera detects motion

    Possible causes and solution(s)

     

    Device Information

    • Camera model: NDE-3503-AL FLEXIDOME IP 3000i IR or Flexidome Multi 7000i
    • Camera Firmware: 7.81.0060
    • Camera is integrated in Remote Portal (the URL of the camera is CBS.remotesecurity.com)

     

    • Causes

     

    By clicking the Test e-mail button from Configuration Manager in the Alarm menu > Alarm submenu, the notification is sent via e-mail.

    But when the alarm is triggered, no e-mail notification is sent.

    Central_Support_0-1659533996452.png

     

    *This is happening across several platforms and is happening in CM not on the Web. The behavior was observed on CM 7.50.0073

     

    • Solution

     

    Central_Support_1-1659534074794.png

    Therefore, please install and use the Configuration Manager v7.60.

    Note: If alarm email notification is not received in your 3rd party mailbox, you can refer to the following articles:

    Version history
    Revision #:
    2 of 2
    Last update:
    ‎08-03-2022 03:44 PM
    Updated by:
     
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist