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    FLEXIDOME Bosch camera & Config. Manager 7.50: no Gmail notification when camera detects motion

    Possible causes and solution(s)

     

    Device Information

    • Camera model: NDE-3503-AL FLEXIDOME IP 3000i IR or Flexidome Multi 7000i
    • Camera Firmware: 7.81.0060
    • Camera is integrated in Remote Portal (the URL of the camera is CBS.remotesecurity.com)

     

    • Causes

     

    By clicking the Test e-mail button from Configuration Manager in the Alarm menu > Alarm submenu, the notification is sent via e-mail.

    But when the alarm is triggered, no e-mail notification is sent.

    Central_Support_0-1659533996452.png

     

    *This is happening across several platforms and is happening in CM not on the Web. The behavior was observed on CM 7.50.0073

     

    • Solution

     

    Central_Support_1-1659534074794.png

    Therefore, please install and use the Configuration Manager v7.60.

    Note: If alarm email notification is not received in your 3rd party mailbox, you can refer to the following articles:

    Version history
    Last update:
    ‎08-03-2022 03:44 PM
    Updated by:
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