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    How to solve BRS - BVMS Operator Client connection issues

    Related Products:
    BVMS Operator Client, BRS

    Overview:

    BVMS CS gets from BRS the camera states and the events. BVMS OC connects to BRS for camera live view and playback.

    The BVMS OC to BRS connection is DCOM based (BVMS CS to BRS connection - either web services or DCOM).

    Troubleshooting and information providing steps:

    1. Connectivity issues between BVMS OC and BRS. We speak for BVMS OC to BRS connectivity issue when:

    • BVMS CC scans the BRS and BVMS CS gets the camera states and events (red dot on camera icon when the camera is recording for example)
    • but BVMS OC get no live view or playback from the BRS cameras. 

     

     

    BRS.jpg

    Step 1.  Check if the cameras are correctly configured in BRS and that BRS itself gets live view and recording from the cameras

    Step 2. DCOM "ConnectionServer" is not registered correctly.

    • "dcomcnfg.exe"
    • navigate to "Component Services - Computers - My Computer - DCOM Config"
    • check if entry "ConnectionServer" is listed.
    • if there is no such entry, register the ConnectionServer out of the installation dir. Open console and navigate to the BVMS installation DCOM directory, e.g. C:\Porgram files (x86)\Bosch\VMS\DCOM
    • type "ConnectionServer.exe /regserver" - press enter
    • refresh DCOMconfig window and check if entry "ConnectionServer" is listed.
    • Restart OC and BRS cameras should work.

    Step 3. Check and correct the DCOM settings on OC.

    • start dcomcnfg
    • go to Computer and then to MyComputer
    • right click on MyComputer and open properties
    • switch to DCOM-Security
    • Go one after other to both tabs "Edit Limits" and for the accounts "Everyone" and "Anonymous" check all the checkers under the option "Allow"
    • restart the PC  

    2. BVMS OC doesn’t get BRS cameras Live View, but playback from the same cameras works.

    • Reproduce the issue, note the date and time.
    • Is there other BVMS OC machine where the liveview works as expected?
    • Is the live view working in BRS itself?
    • provide the answer to the above questions and the BVMS OC Configuration Collector Logs to technical support

     

    3. BVMS OC doesn’t get playback from BRS cameras, but gets live view from the same cameras

    • Does the BVMS OC find the time line of the recording?
    • Is it possible to get the playback of the camera on the BRS Appliance itself?
    • Is there other BVMS OC machine where the playback works as expected?
    • Is the playback working in BRS itself?
    • Reproduce the issue
    • provide the answer to the above questions and the BVMS OC Configuration Collector Logs to technical support
    Version history
    Revision #:
    3 of 3
    Last update:
    ‎03-21-2019 11:14 AM
    Updated by:
     
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