The boot-loader FW file needs to be obtained on request to limit distribution. obtain the firmware at the Domain expert or Gatekeeper (Advanced section)
Connecting To avoid possible loss of communications, connect the camera directly to the laptop using a network cable(s). Do not upgrade the cameras over a limited bandwidth connection or through multiple external devices. And avoid wireless connection.
Power on camera. ensure a good and stable power supply and consider even redundant power, power loss during the bootloader update could permanently brake the camera
FW upgrade process
Start the Configuration Manager
The Configuration Manager will scan the local network and display all found products.
Verify that the camera is available in the Configuration Manager.
Firmware upload procedure
Due to the critical nature of a boot-loader upgrade, it is recommended to only upgrade one camera at a time.
To enable the firmware upload option the session authentication needs to be set. Right click on the selected device(s).
In the window that pops-up type in the service password.
While having one camera highlighted (multiple not advised), right click and select “File Upload” and “Firmware…”
Browse to the location where the firmware file is located.
Select the FW file and click “Open”.
The configuration manager will open the firmware upload window.
Click Start to begin the upload.
The upload will take less than a minute, but the reboot process will take approximately 2 minutes.
Wait until the status changes to “Available”!
After the status of all products has become “Available” press “Close” to exit the FW Upload window.
Confirm the version
After the FW upgrade, verify the version of the uploaded bootloader as follows:
Right click on the highlighted camera and Select “Show in Web Browser…”.
Enter the User Name as “service” and the “Password”.
After the Live page has loaded, select the link, and add “version” after the cameras IP address. Example:https://10.0.7.229/version
After the version page is displayed, ensure that the Bootloader version is the new one
NOTE: If any of the cameras fail or do not show the correct version, then please contact Technical Support to describe the status and ask for advice.