- Camera
- Connecting
To avoid possible loss of communications, connect the camera directly to the laptop using a network cable(s).
Do not upgrade the cameras over a limited bandwidth connection or through multiple external devices.
And avoid wireless connection.
- Power on camera. ensure a good and stable power supply and consider even redundant power, power loss during the bootloader update could permanently brake the camera
- FW upgrade process
- Start the Configuration Manager
- The Configuration Manager will scan the local network and display all found products.
- Verify that the camera is available in the Configuration Manager.
- Firmware upload procedure
- Due to the critical nature of a boot-loader upgrade, it is recommended to only upgrade one camera at a time.
- To enable the firmware upload option the session authentication needs to be set. Right click on the selected device(s).
- In the window that pops-up type in the service password.
- While having one camera highlighted (multiple not advised), right click and select “File Upload” and “Firmware…”
- Browse to the location where the firmware file is located.
- Select the FW file and click “Open”.
- The configuration manager will open the firmware upload window.
- Click Start to begin the upload.
- The upload will take less than a minute, but the reboot process will take approximately 2 minutes.
- Wait until the status changes to “Available”!
- After the status of all products has become “Available” press “Close” to exit the FW Upload window.
- Confirm the version
- After the FW upgrade, verify the version of the uploaded bootloader as follows:
- Right click on the highlighted camera and Select “Show in Web Browser…”.
- Enter the User Name as “service” and the “Password”.
- After the Live page has loaded, select the link, and add “version” after the cameras IP address.
Example: https://10.0.7.229/version
- After the version page is displayed, ensure that the Bootloader version is the new one
NOTE:
If any of the cameras fail or do not show the correct version, then please contact Technical Support to describe the status and ask for advice.