BVMS Operator Client
This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.
Check and eventually update the version of your Graphic Card driver.
During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.
Please prove the following information to support.
Please provide Log files