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    TB VS: NetApp E2800 E-Series Firmware must be updated to 11.50 or newer

    100% helpful (2/2)

    Potential for Data Inconsistency Issues on E-Series Storage Systems

    BOSCH and NetApp are partners and BOSCH is selling NetApp E2800 Simplex and E2800 Full-Duplex iSCSI Storage systems.

    Important: With the new controller firmware 11.50 there are issues fixed, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers)

    Affected: DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay)

    Example product variants:
    • DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A
    • DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT
    • Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available
      For more details visit the BOSCH product website

    With introduction of the DSA E-Series E2800 series in the BOSCH portfolio no specific BOSCH OEM NetApp Firmware is required as the BOSCH Submodel-ID is now supported in the generic Firmware versions which NetApp offer and release. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording.
    Project technicians are anyhow requested to align with the BOSCH representatives  or BOSCH project teams to ensure that the recommended and tested NetApp Firmware for usage in BOSCH video recording environment is used.

    Summary of issue

    NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.

    Issue Description

    The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software.

    The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration.

    For information about fixes in these releases, view the readme notes for each revision release.

    Workaround

    No workaround available.

    Solution

    Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible.

    Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/

    The NetApp controller Firmware is not published and offered by BOSCH or on BOSCH websites. The controller firmware 11.50 must be loaded directly from the NetApp websites.
    The firmware needed is published on a separate NetApp webpage and might not yet be listed in the regular download catalog. When searching for 11.50 for E2800 it can be found. Instrucitons will follow here ASAP.

    Bosch is very pleased to announce that the NetApp SANtricity OS 11.50.R1 is successfully tested on the E2800 controller units in conjunction with our cameras and video recording manager.
    Current units which are shipped from our BOSCH micht FW version 11.30 and need to be updated ASAP to 11.50 minimum (status 2019-05). BOSCH implemented OS 11.50.R1 into production which ensures that new ordered NetApp E2800 iSCSI storage systems are shpped with version 11.50.R1 pre-installed. From July 2019 onwards, controller units will ship with OS 11.50.R1.

    Additional information is available at NetApp and accessible after user registration.
    First go to https://mysupport.netapp.com/ to register.
    Product Release Notes from NetApp:
    https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060

    Support Bulletin, please view the following URL:

    https://kb.netapp.com/app/answers/answer_view/a_id/1086731

    -----------------------------------------------------------------------------------------------------------------

    Steps to update

    The E-Series SANtricity® OS package includes data for simplex controller and duplex controller systems and the firmware file itself.

    1. NVSRAM File for for duplex.
    2. NVSRAM file for simplex
    3. and the controller firmware
    Download the latest SANtricity OS software files from the NetApp Support Site to your management client.

    From SANtricity System Manager, select Support > Upgrade Center.

    In the area labeled “SANtricity OS Software upgrade,” click NetApp Support.

    On the NetApp Support Site, click the Downloads tab, and then select Software.

    Locate E-Series/EF-Series SANtricity OS (Controller Firmware).

    For the platform, select E2800, and click Go!

    Select the version of SANtricity OS (Controller Firmware) you want to install, and click
    View & Download
    .

    Follow the online instructions to complete the file download.

    Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
    Version history
    Revision #:
    16 of 16
    Last update:
    a month ago
    Updated by:
     
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