Bosch Building Technologies

    Showing results for 
    Search instead for 
    Did you mean: 

    TB VS: NetApp E2800 FW 08.30.40 or 11.50.R1 can no longer be used. NetApp informs about update!

    Rate this article:
    100% helpful (3/3)

    General Note:

    Newer NetApp controller firmware might be approved and qualified by BOSCH. This article only refers to a introduction in time of a 11.50 firmware generation. 
    (e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH) 
    Details can always be found at the BOSCH product catalogue: 

    Potential for Data Inconsistency Issues on E-Series Storage Systems

    With the controller firmware 11.50.1 and newer version an issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). In July 2019 BOSCH announced the need to update from all former NetApp controller firmware to newer versions. These newer versions should be certified and approved by BOSCH.
    In 2019 there was also an announcement by NetApp. All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcemnt of NetApp. This was announced by NetApp on their support websites (see


    Bosch approval
    31st of January 2018 
    Bosch approval
    7th of May 2019
    Bosch approval 
    20th of September 2019
    newer NetApp firmware versions:
    NetApp Firmware
    no longer allowed for usage
    NetApp Firmware:
    no longer allowed for usage
    NetApp Firmware:
    no longer allowed for usage
    BOSCH qualifies and approves new global NetAp frmware vversions for E2800 controllers. Please always use the latest approved NetApp global firmware where possible

    Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news. 
    The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording.

    Products that were affected:
    All DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay)

    Example product variants:
    • DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A
    • DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT
    • Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available
      For more details visit the BOSCH product website

    Summary of issue

    NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.


    Issue Description

    First announced in 06/2019: The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release.


    No workaround available. Controller Firmware update is needed.
    HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that is recommended by BOSCH and NetApp.
    The same applies for HDD firmware.


    Solution: Update the NetApp Controller Firmware

    Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. Please reach out to your local BOSCH technical team and BOSCH BT-SC/ETP-MKP team to ensure that the relevant NetApp Firmware has been approved to be usable for 24/7 video recording and replay use case. Even the global NetApp Firmware can be installed on
    BOSCH submodel ID 356

    Where to get the Controller Firmware

    Additional information is available at NetApp and accessible after user registration.
    First go to to register. Product Release Notes from NetApp:

    NetApp Support Bulletin, please view the following URL:
    (As the URL can change any time by NetApp, search for the KB id 1086731)


    Steps to update

    The E-Series SANtricity® OS package includes data for simplex controller and duplex controller systems and the firmware file itself.

    1. NVSRAM File for for duplex.
    2. NVSRAM file for simplex
    3. and the controller firmware
    Download the latest SANtricity OS software files from the NetApp Support Site to your management client.

    From SANtricity System Manager, select Support > Upgrade Center.

    In the area labeled “SANtricity OS Software upgrade,” click NetApp Support.

    On the NetApp Support Site, click the Downloads tab, and then select Software.

    Locate E-Series/EF-Series SANtricity OS (Controller Firmware).

    For the platform, select E2800, and click Go!

    Select the version of SANtricity OS (Controller Firmware) you want to install, and click
    View & Download

    Follow the online instructions to complete the file download.

    Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
    Version history
    Revision #:
    30 of 30
    Last update:
    ‎08-28-2020 01:56 PM
    Updated by:
    Labels (4)
    Tags (2)