Symptoms
In rare cases userc might have seen random reboots of the NetApp E2800 contorllers in a
simplex controller E2800 iSCSI storage syste
(updated: According BOSCH Product Managemetn and alignment with NetApp
Simplex controller systems E2800 can be operated on NetApp Firmware 11.50.2
Updates will be published till 8th of February 2021
- dual controller E2800 iSCSI storage systems usng below mentioned older
NetApp Firmware versions
Diagnosis
This article is valid for Dualcontroller NetApp E2800 systems.
Only for those useres recognizing such a E2800 iSCSI dual controller sysstem show an unplanned reboot, can consult the NetApp Major Event Log (MEL).
Customers reported this to BOSCH using a NetApp
- dual controller firmware 11.40,
dual controller firmware11.50.2
- dual controller firmware11.50.R2.
We request customers facing a reboot / unexpected iSCSI connection reset to get in contact with BOSCH Technical Support. For Dual Controller systems a new version is approved and offered by BOSCH.
Simplex / Singel Controller systems E2800 can be and should be used with Frimware 11.50.2 which can and must be requested via BOSCH Technical support.
See also the BOSCH product catalogue for latest information
status update 2021-02-01: https://resources-boschsecurity-cdn.azureedge.net/public/documents/DSA_E2800_Release_Note_enUS_79775...
These data are currently updated and therefore this KB-article will be enhanced and updated between
2021-01-10 and 2021-02-08.
Solution
A basic step when dealing with technical questions for NetApp E2800 iSCSI storage systems is, to register the system with Serial No. by using the following registration form:
https://resources-boschsecurity-cdn.azureedge.net/public/documents/Registration_DIP_600_Special_enUS...
NetApp and BOSCH want to inform, that we expect a new SANtricity firmware, provided by NetApp, which will contains a fix for the controller random reboot issue which were reported back to Bosch by some customers. The firmware version / SANtricitiy firmware for E2800 iSCSI models is delayed and planned for May 2020.
As this NetApp SANtricity firmware is desigend by NetApp for BOSCH use cases with 24/7 video recording + replay and even worst case situations during a running reconstruct, this Firmware is not yet available via NetApp NOW. NetApp agreed with BOSCH to cover all improvements and fixes in a global and public release around June/July 2020. BOSCH will inform here in this article about the comming release when available.
