TB-VS: Plan for a new Firmware for NetApp E2800 iSCSI storage systems till May 2020

[#1]

Symptoms

In rare cases userc might have seen random reboots of the NetApp E2800 contorllers in a

• simplex controller E2800 iSCSI storage system
  or
• dual controller E2800 iSCSI storage system.
• For example Order number:
• DSA-N6C8X4-60AT, DSA-N6C8X8-60AT, DSA-N6C8XA-60AT,  DSA-N6C8XC-60AT, DSA-N6C8XC-60AT
  as well as others like:
• Commercial Type No. DSA-N2E8X4-12AT / Product No. F.01U.346.434, 
  Commercial Type No. DSA-N2C8X4-12AT / Product No. F.01U.346.474,
  Commercial Type No. DSA-N2E8X8-12AT / Product No. F.01U.346.477,
  Commercial Type No. DSA-N2C8X8-12AT / Product No. F.01U.346.479,
  Commercial Type No. DSA-N2E8XC-12AT / Product No. F.01U.361.550,
  Commercial Type No. DSA-N2C8XC-12AT / Product No. F.01U.361.549,
  

Diagnosis

Only for those useres recognizing such a E2800 iSCSI sysstem controller did show an unplanned reboot, can consult the NetApp Major Event Log (MEL). Customers reported this to BOSCH using a NetApp controller firmware 11.40, 11.50.2 or 11.50.R2. 
Based on that Bosch immediately contacted NetApp and requested support solutions from NetApp.

Solution

A basic step when dealing with technical questions for NetApp E2800 iSCSI storage systems is, to register the system with Serial No. by using the following registration form:
https://resources-boschsecurity-cdn.azureedge.net/public/documents/Registration_DIP_600_Special_enUS... 

NetApp and BOSCH want to inform, that we expect  a new SANtricity firmware, provided by NetApp, which will contains a fix for the controller random reboot issue which were reported back to Bosch by some customers. The firmware version / SANtricitiy firmware for E2800 iSCSI models  is delayed and planned for May 2020.

As this NetApp SANtricity firmware is desigend by NetApp for BOSCH use cases with 24/7 video recording + replay and even worst case situations during a running reconstruct, this Firmware is not yet available via NetApp NOW. NetApp agreed with BOSCH to cover all improvements and fixes in a global and public release around June/July 2020. BOSCH will inform here in this article about the comming release when available.