TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2

[#1]

This troubleshooting guide, will guide you through the recovery steps of an DIP, without video data loss

General note: Using a Bosch DIP system without video data disks is a non supported use case, its mandatory to equip the system with data disks to recover the system.

Step 1 - Preperation

1. Download the attachment repair.zip and unzip the content
2. Prepare an USB-stick, rename it to SCRIPT
3. Copy the repair.txt extracted of the attachment on the USB-stick
4. Insert the USB-stick into an USB-slot of your machine
5. Insert the BOSCH recovery DVD into the DVD-drive

Step 2 - Create RAiD1

1.  Boot the machine and enter the Intel RAiD MENU pressing  CTRL  +  I
   
2. Navigate to CREATE RAiD VOLUME and hit enter
   
3. Set RAiD level to RAiD1(Mirror), navigate to CREATE VOLUME and hit enter
   
4. Exit the RAiD controller, navigate to EXIT and hit enter
   
5. Reboot the machine (e.g. press CTRL + ALT + DEL)
   

Step 3 - System Recovery

1. During the reboot, boot from DVD, press ENTER as the line will displayed
   
2. In the System Management  Utility, click on CONSOLE
   
3. Type into command line "diskpart.exe" hit enter
   
4. Type into command line "list volume" hit enter and search for your USB-stick called SCRIPT, note down the assigned drive letter (LTR)
   
5. End diskpart.exe by typing on the command line "exit" hit enter
   
6. Type into the command line "diskpart.exe /s [YOUR_USB_DRIVE_LETTER]:\repair.txt" hit enter
   
7. Wait until the script has been finished and CLOSE the console

Step 4 - System Recovery

On the System Management Utililty click on  SYSTEM RECOVERY (back to factory default)

NOTE: Do not select Initial Factory Setup, this will wipe all existing data!

As  the recovery has been completed, click on OK to confirm and reboot

Do not eject the DVD and follow the instructions on your screen to initialize the system. 

[K_JAGADEESAN]

Dear sir,

I am getting failure of point7in screen shot where the system selects disk 1 first and upon successful disk0 is getting selected and after flashing a message diskpart successfully selected and fails and making it in IGT mode and completes successfully.

After that system recovery the system goes upto 69% and says copied succcessfully and after reboot it fails and give a msg that EFT recovery failure.

[BOSCH_DE]

Dear K_JAGADEESAN 

please may we kindly ask you to contact your local BOSCH organisation as it is important for us to provide you best assistance. 
After the analysis we can integrate the additional findings at your specific setup into the article. 
Which recovery DVD set and revision did you use for the recovery? Did you use a DVD that was shiped enclose to the delivery?
Please provide this informaiton to the technical support. 

💡 Also please refer to the following KB-article:
[recovery DVD in relation to Serial-No.]

On our end we could not yet see / find such effects. 
In case you do not know your local contact to BOSCH technical support video, send a private message to us.
For technical assistance and support the BOSCH knowledge base is not the desired interface. Fastest support is possible via the technical support after sales organisation and our support ticket system. 

Thank you very much for your feedback.

[K_JAGADEESAN]

Darsir,

My recovery DVD are rev2  DIVAR IP6000 (6 Nos) and all  of thembehaves in the same way. 

[K_JAGADEESAN]

Dear sir,

We sent the system to your bosch bangalur center for repair after amonth also the same problem repeats. Failure not in the hardware it looks the DVD supplied is giving the problem.

They loaded windows server2012 and sent it without loading the ethernet drivers resulting we are forced to use the dvd 's and waiting for another set of DVD's.I want to know how to extract ethernet 2 nos, video drivers and RAID LSI card drivers.pl give the procedure.

[K_JAGADEESAN]

My system configuration is 3SSD of 150GB and 3TB*16 nos.. I followed the procedure given by BOSCH earlier. My small doubt is in the procedure 3* HDD

to connected in vertical format or horizontal drives , Pl clarify.

[K_JAGADEESAN]

mistake happened it is not 3SSD it is only drives  2* SSD of 150GB. In case of any problem i am in need of extracting the drivers for the subsystems

[Support_NU_42]

Dear K_JAGADEESAN,

refering to the article [recovery DVD in relation to Serial-No.], it shoudnt be possible to proceed with every version.  Please take in mind that it is very important to proceed with the matching recovery medium version. 

The information that you provided before:

"I am getting failure of point7in screen shot where the system selects disk 1 first and upon successful disk0 is getting selected and after flashing a message diskpart successfully selected and fails and making it in IGT mode and completes successfully.

After that system recovery the system goes upto 69% and says copied succcessfully and after reboot it fails and give a msg that EFT recovery failure." 

implants that you are not stucking at point seven, because the repair script isn't calling disk 0, neither it's triggering an reboot.

It seems that you are facing an issue during  the System Recovery (step 4).

We appreciate your feedback, but kindly ask you to reach out to your local BOSCH organization to find the remedy for your issue.