Analyzing issues with Video SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the Video SDK functionality, wrong programming practices, functionality and runtime behavior of the system with SDK functionality or Video SDK issues. In order to start troubleshoot Video SDK application support needs the following initial information and logging.
Please prove the following information to support.
2.VideoSDK issue description
What is the expected behavior?
What is the issue?
Which shared resources are accessed by SDK actions? (Dome cameras, decoders, etc.)
Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.)