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    Troubleshooting of VideoSDK based application

    Level confidentiality:
    external

    Related Products:
    Video SDK

    Overview:

    Analyzing issues with Video SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the Video SDK functionality, wrong programming practices, functionality and runtime behavior of the system with SDK functionality or Video SDK issues.
    In order to start troubleshoot Video SDK application support needs the following initial information and logging.

    Please prove the following information to support.

    1.VideoSDK version

    2.VideoSDK issue description

                    What is the expected behavior?

                    What is the issue?

    3.Environment

                      Which shared resources are accessed by SDK actions? (Dome cameras, decoders, etc.)

                     Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs,  etc.)

                      Do SDK components properly handle offline situations? (offline devices, configuration changes, ...) 

    Please provide source code and/or Log files

    The optimal approach is to provide both source code and logging for the problematic Video SDK application.

    1.Try to reproduce the issue with one of the  Video SDK samples (Advanced C# Sample, Complete C# Sample, Simple C# Sample) and provide the result from the test.

    2.Source Code

                        Provide a little sample application that illustrates the Video SDK issue and list the reproduction steps.

    3.Logfiles

                       Enable VideoSDK backdoor logging, reproduce the issue (note the date and time) and provide the Video SDK logs. How to collect Video SDK log files 

     

    Version history
    Revision #:
    2 of 2
    Last update:
    ‎01-07-2020 10:33 AM
    Updated by:
     
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