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    What can you do if MIC inteox 7100i camera has a delay in the image on Internet Explorer web page?

    Question

     

    What can you do if Bosch MIC inteox 7100i camera has a delay in the image on Internet Explorer web page?

     

    Answer

     

    1. Please upgrade your camera to the latest FW version available on Download Area webpage (go to the Firmware tab > select Cameras and Encoders > INTEOX > click “Select” button) > download the latest firmware and upgrade your camera
    2. Default camera to factory setting after FW upgrade
    3. Install the MPEG ActiveX

    If the behavior is still present, please provide the Central Technical Support team with the Maintenance and Diagnostics logs from the camera; as well: a clear picture from the System overview of the camera (How to collect logs from your Bosch IP Camera/Encoder?)

    You can refer also to the following article which may be useful in this case:

    Other useful information can be found on the article below where you will find out the CPP version of Bosch IP cameras. Thus, you will know which firmware you should use for upgrading your device:

     

    Important! Please always check the system requirements section from Firmware Release Letter.

    According to the Release Letter of CPP13 INTEOX cameras, Firmware version 7.75.0008 the System Requirements are the following:

    • Configuration Manager 7.30 or newer
    • Web Browsers:

    o Mozilla Firefox

    o Microsoft Internet Explorer 11 or higher (only for Bosch FW functionality, not for local app management)

    Version history
    Revision #:
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    Last update:
    ‎08-05-2021 01:43 PM
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