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    What to do if “Management server is not online” is displayed when you access Configuration Client?

    Question

     

    What to do if “Management server is not online” message is displayed when you access Configuration Client?

    Management server is not online.png

     

    Answer

     

    If you don’t see the management server online anymore and you cannot authenticate in the Configuration Client, most likely the elements files have been corrupted and the following message will be displayed:

    “Management server is not online”

     

    The solution here is to remove the elements files:

    • navigate to %programdata%\bosch\VMS\ and locate all Elements.bvms files and the Crypto.xml file. Cut them, then create a backup folder and copy them there.

     

    If the above does not work, uninstall BVMS and re-install it with a different installer.  Download again the BVMS version you have from the Bosch Security and Safety Systems official page.

    Please make sure that before installing the BVMS, you have removed all the traces of BVMS from:

    • Program Files/Bosch/VMS
    • ProgramData/Bosch/VMS
    • Program Files (x86)/Bsoch/VMS

     

    If this does not work, you will need to perform a full recovery of the workstation.

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