This guide is meant to explain how to enable the appropriate debug commands for logging during random reboot situations, and which logging to collect for troubleshooting, as in general there are multiple triggers that can cause a device to reboot.
The information gathered will help to analyze the root cause.
Please make sure that all of the logs collected cover the same time period.
This article describes how you can remove the existing BVMS or BVMS viewer configuration and generate a fresh configuration again in a situation the customer/installer is unable to remember the Admin login credential to the BVMS/ BVMS viewer.
Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.