Bosch Building Technologies

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    Security: Video

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    100% helpful (1/1)
    ‎12-19-2019 08:33 AM
    Compared to hardware, in which it is relatively easy to define an end-of-support concept based on the expected lifetime, software behaves totally different. In theory, when the environment does not change, software can still be running ten years after it has been installed. As new versions of the software are released regularly, it is important for customers to know what they can expect from Bosch Building Technologies when the software is purchased. This document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside. Additionally this document lists the up-to-date situation for all of those software packages.
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    ‎11-19-2019 01:22 PM
    Symptoms The Activation Key provided from SLMS cannot be activated in BVMS. During the introduction of BVMS 10.0 the BVMS Lite16, 32, and 64 base licenses were not introduced and succeeded by BVMS Lite 10.0 (8 channel base package). Existing BVMS Lite customers might still want to upgrade to BVMS 10.0. Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Lite 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, BVMS Lite 16, 32, 64 systems that are covered under SMA can be upgraded.    
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    ‎10-30-2019 08:07 AM
    Symptoms During the introduction of BVMS 10.0 the BVMS Plus unmanaged site expansion licenses were not introduced, even though this functionality was announced to be available. Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Plus 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, the purchased licenses (MBV-XSITEPLU-100) can be activated.
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    100% helpful (2/2)
    ‎10-28-2019 08:43 PM
    BVMS Installer - Windows Pending Restart Message Issue:  The pop-up dialog window message: "Setup has detected a pending restart.  Please reboot the system and rerun the installation"  appears when attempting to run the valid BVMS windows installer package. BVMS Installer Pending Restart Message   Cause:  This is a known Windows specific problem when another (non-BVMS) installer does not properly manage its creation and deletion of the “PendingFileRenameOperations” registry key. The most common user created way for this key value to be left resident in the system is when an installation prompts for a restart, yet the system is not expeditiously restarted.     Resolution:  A. Restart the affected workstation B. If the issue still persists, delete the orphaned "PendingFileRenameOperations" registry key value Open a registry editor, such as Regedit.exe or Regedt32.exe.   Navigate to "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\" In the right navigation pane, right-click the "PendingFileRenameOperations" key value and select delete Close Registry Editor. Run the software Installer again as Administrator   Note:  This message is not a Bosch product failure message. This is a problem within windows and it's registry clean-up handling.  This is a Windows work around. 
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    ‎10-21-2019 02:05 PM
    Related Products: BVMS, Operator Client This article describes the initial information needed to start troubleshooting Operator Client Crash. Needed information and logs from the customer: 1. Note down the events that lead to crash 2. Classify the crash reproducible crashes that trigger Windows Error Reporting crashes/hangs/freezes that are hard to reproduce, or take long before repeating 3. Provide the following logs: Dump file from the crash – refer to the following article ( https://community.boschsecurity.com/t5/Security-Video/How-To-create-BVMS-memory-dump/ta-p/7326 ) ConfigCollection from the machine where the crashing Operator Client is running.
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