Related Products:
BVMS, Operator Client
This article describes the initial information needed to start troubleshooting Operator Client Crash.
Needed information and logs from the customer:
1. Note down the events that lead to crash
2. Classify the crash
reproducible crashes that trigger Windows Error Reporting
crashes/hangs/freezes that are hard to reproduce, or take long before repeating
3. Provide the following logs:
Dump file from the crash – refer to the following article ( https://community.boschsecurity.com/t5/Security-Video/How-To-create-BVMS-memory-dump/ta-p/7326 )
ConfigCollection from the machine where the crashing Operator Client is running.
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