Bosch Building Technologies

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    Security: Video

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    50% helpful (1/2)
    ‎09-06-2019 09:38 AM
    This troubleshooting guide, will guide you through the recovery steps of an DIP, without video data loss   General note:  Using a Bosch DIP system without video data disks is a non supported use case, its mandatory to equip the system with data disks to recover the system.     Step 1 - Preperation Download the attachment and unzip the content Prepare an USB-stick, rename it to SCRIPT Copy the repair.txt extracted of the attachment on the USB-stick Insert the USB-stick into an USB-slot of your machine Insert the BOSCH r ecovery DVD into the DVD-drive   Step 2 - Create RAiD1  Boot the machine and enter the Intel RAiD MENU pressing  CTRL  +  I Navigate to CREATE RAiD VOLUME and hit enter Set RAiD level to RAiD1(Mirror), navigate to CREATE VOLUME and hit enter Exit the RAiD controller, navigate to EXIT and hit enter Reboot the machine (e.g. press CTRL + ALT + DEL)   Step 3 - System Recovery During the reboot, boot from DVD, press ENTER as the line will displayed In the System Management  Utility, click on CONSOLE Type into command line "diskpart.exe" hit enter Type into command line "list volume" hit enter and search for your USB-stick called SCRIPT, note down the assigned drive letter (LTR) End diskpart.exe by typing on the command line "exit" hit enter Type into the command line "diskpart.exe /s [YOUR_USB_DRIVE_LETTER]:\repair.txt" hit enter Wait until the script has been finished and CLOSE the console   Step 4 - System Recovery On the System Management Utililty click on  SYSTEM RECOVERY (back to factory default) NOTE: Do not select Initial Factory Setup, this will wipe all existing data! As  the recovery has been completed, click on OK to confirm and reboot Do not eject the DVD and follow the instructions on your screen to initialize the system. 
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    100% helpful (2/2)
    ‎04-09-2021 08:58 AM
    In rare situations it might happen that the mirrored SSD drives used for the Operating system need to be set-up from scratch when not only one, but both SSD drives used in the RAID-1 mirrored setup need to be exchanged with two new drives (e.g. Both SSD have been removed or were missing during first install attempt or imaging process from the recovery DVD. It is strongly recommended to always open a Technical Support Case at the local BOSCH Security Systems Level 1 Support team / help desk. Report the the following details to the support: Is the system registered at BOSCH? What is the System Serial-No.? What is the storage capcity of the new inserted two SSD drives at the rear side of the used DIVAR IP 70000 R2 system?
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    100% helpful (3/3)
    ‎10-25-2019 12:48 PM
    Possible Communication Issue between BVMS 8.0 Central Server and Video Recording Manager (VRM) 3.7x with BVMS 8.0 installed on different Servers. Problem Identification Communication can get interrupted and configuraiton might fail if the below desribed actions are not performed. If your system is affected or not is described here as follows: There can be authentication issues between the BVMS Central Server and the Video Recording Manager in case they are installed on different Servers. It is possible to see reports at the BVMS 8.x system alarms that VRM reports wrong version Please check in the VRM debug logging if the following logline indications can be found CONFIG;DEBUG;SENDING XPATH /SYSTEM/DEVICES/DEVICE as well as HAS NO CONFIGURED NODE, SET TO CONFIGURED CONFIG;INTERNAL;/SYSTEM/DEVICES CHANGED IN CONFIG. DEVICEID= [DEVICE IP]\0;SYSINFO;INTERNAL;LINE 1 HAS NO CONFIGURED NODE, SET TO CONFIGURED Solution In general please keep in mind, that it is strongly recommended to use VRM 3.71.00xx with BVMS 8.0. Do not use any older VRM version like 03.71.0022. The 03.71.0029 and Releaseletter is available at the BOSCH DownloadStore (status update 2018-10-26). Release Letter: At the VRM system / server, please check and ensure that the following Microsoft software packages are pre-installed: .NET framework 4.6.2 or higher Redistributables for Visual Studio 2015 In case one component is missing, please perform the following steps: Download the missing Microsoft components. Note: When using BVMS 8.0 the VRM is typically a 32-Bit VRM software. Therefore the 32-Bit Microsoft packages are needed. Component that was seen as missing is the >>   “Visual C++ Redistributable for Visual Studio 2015”   Please choose the 32-Bit version of that when using with 32-Bit VRM and the >>  .NET framework 4.6.2 or higher (NDP462-KB3151800-x86-x64-AllOS-ENU.exe) Stop the VRM (rms.exe) service in Windows services  Install those components with Administrator rights at the VRM server Reboot the server after installation of the Microsoft components Check if the VRM service is running and if needed Re-Start the VRM (rms.exe) service Check that the combination of messages are not longer seen in the VRM debug logging The VRM package is enhanced and useres should no longer run into this issue with VRM 3.81 and newer versions. Please be aware that BVMS releases are tested with certain VRM verions. This still can offer to install a newer VRM than originally rolled-out in the BVMS overall installer. For all VRM versions 3.7x and below 3.81 it is needed to add this packages.
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