If you were asked by the Central Technical Support team to provide them with the Sensor readings picture during the troubleshooting process of your device, please follow the steps from this article
Importing a foreign configuration should recover a RAID configuration (in case the RAID is not corrupt) This option must be performed before creating a new VHD. This option may restore all of the video and data on the drives.
This article lists the concrete instructions for collecting logs or other important information for issues with DIVAR IP. We will classify the different issue scenarios . Depending on the issue, this article lists the required logging to start the initial troubleshooting process.
Question
Where can you find the ISO image for recovery of DIVAR IP 7000R2 and DIVAR IP 6000R2?
Answer
Related Products:
DIVAR IP 7000R2 and DIVAR IP 6000R2
CTN
Description
DIP-6180-00N
DIVAR IP 6000 2U W/O HDD
DIP-6183-4HD
DIVAR IP 6000 2U 4X3TB
DIP-6183-8HD
DIVAR IP 6000 2U 8X3TB
DIP-6184-4HD
DIVAR IP 6000 2U 4X4TB
DIP-6184-8HD
DIVAR IP 6000 2U 8X4TB
DIP-61F0-00N
DIVAR IP 6000 3U W/O HDD
DIP-61F3-16HD
DIVAR IP 6000 3U 16X3TB
DIP-61F4-16HD
DIVAR IP 6000 3U 16X4TB
DIP-7180-00N
DIVAR IP 7000 2U W/O HDD (R2)
DIP-7183-4HD
DIVAR IP 7000 2U 4X3TB (R2)
DIP-7183-8HD
DIVAR IP 7000 2U 8X3TB (R2)
DIP-7184-4HD
DIVAR IP 7000 2U 8X3TB (R2)
DIP-7184-8HD
DIVAR IP 7000 2U 8X4TB (R2)
DIP-71F0-00N
DIVAR IP 7000 3U W/O HDD (R2)
DIP-71F3-16HD
DIVAR IP 7000 3U 16X3TB (R2)
DIP-6704-HD
4000GB HDD DIVAR IP 6000/7000
For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device.
Do not use the DVD for recovery if you are not sure that it is the one delivered with the system.
In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.
Solution:
Request the ISO image from Bosch Technical Support:
Provide the Serial Number of the device
Issue description:
What is the reason for the recovery
Why it is not possible to use the recovery DVD
Note:
This article will guide you through the recovery steps of a DIP:
TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2
This article will explain how to set-up the RAID quickly in order to start the "re-imaging" process from the Recovery DVD (one at DIVAR IP 6000 R2 - or two DVDs at DIVAR IP 7000 R2) enclose to each DIVAR IP 7000 R2 or DIVAR IP 6000 R2 delivery.
The MegaRAID controller will automatically detect if a disk has errors causing the RAID volume to be degraded. An error message will appear on the desktop of that system.
The system will also generate a beeping sound indicating it needs attention:
Collection of FAQs for the Video IT Products DIP 6000 & 7000 R2, DIVAR IP AIO 5000/ 7000, DIVAR IP all-in-one 7000 (gen 3), DSA E2700 (EOL), DSA E2800, HP Workstations, HPE Servers
If you suspect that your hard drive has failed and you are contacting the Central Technical Support team, please first consider the mandatory information listed below, which must be provided to them.
Question
Why the Windows license key and System ID are the same on all my DIVAR IP 6000?
Answer
These units come pre-licensed from the factory and they have an OEM (Original Equipment Manufacturer) license activated.
Please see more information about OEM on the Wikipedia link below:
https://en.wikipedia.org/wiki/Original_equipment_manufacturer
According to its datasheet, all components relevant to the usage of DIVAR IP 6000 as storage array in a Bosch recording solution are pre-installed and preconfigured.
Simply connect to the network and power the unit up — DIVAR IP 6000 is ready to begin recording straight out-of-the-box.
In the past (prior to Windows Server 2012 R2), in order to perform NIC Teaming, we would have needed two adapters which were from the same vendor, and a third-party software that would make the teaming possible and present the OS with just one “virtual” network card.Now from Windows Server 2012 R2 and up, this is built-in and its hardware agnostic.
This means you can use whatever network cards you want and the teaming will work like a charm.
The haneWIN DHCP server software implements a DHCP and BOOTP server based on RFC 2131. The DHCP Server is implemented as a native service for background operation, A Control Panel applet provides interactive access to the service.
The server supports automatic DNS updates for DHCP configured clients.
The latest version is available and can be downloaded from here.
According to the Installation Manual of the DIVAR IP 7000/ 6000:
All DIVAR IP systems are preconfigured with default network, user and iSCSI settings.
By default, the virtual network adapter (the two physical NIC ports are teamed by default) is configured to obtain a valid network address from a DHCP server in the local network.
The haneWIN DHCP server software supports multiple address pools for dynamic IP address assignment as well as fixed IP address assignment to clients.
Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance.
This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
Supermicro SuperDoctor® 5 (SD5) monitors the hardware health or availability of the target node systems in data centers real-time and provide alerts to administrators.
Please follow the steps from this article and learn how you can collect the Support Data of DIP 6000/ 7000 with SuperDoctor 5 (SD5) software.
To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location.
But where and why should you register your device?
The latest suitable Image for your DIVAR IP R2 Family Device can be obtained from Bosch Central Support Team. Please provide the SN (serial number) from the DIVAR IP 6000/7000 R2 when contacting Bosch Central Support Team.