This article lists the concrete instructions for collecting logs or other important information for issues with DIVAR IP . We will classify the different issue scenarios . Depending on the issue, this article lists the required logging to start the initial troubleshooting process.
This guide covers the necessary software configuration procedures to recover from the following failure scenarios: One Drive Failure, Two Drive Failure or LSI Controller Card Replacement ( Post Physical Installation)
If you have configured an out of the box system and once the configuration was done you wasn’t able to access the BVRAdmin account, this article will help you to find a solution.
Access to BVRAdmin account is required to perform administrative tasks on the operating system.
This requires the following steps:
The Windows Storage Server operating system of DIVAR IP all - in - one 7 000 is installed on a two SSD drives in redundant (mirrored) configuration.
Health status of the mirrored OS drives can be monitored using a tool called Virtual RAID on CPU (formerly known as Rapid Storage Technology).
Installation and configuration steps are described below.
Download the setup from here
Copy the content to a USB drive
When the BVMS default screen is shown, press CTRL + ALT + DEL
Hold down the SHIFT key while clicking Log off
Log in as BVRAdmin
Transfer the IATA_CD.exe from the USB drive to the BVRAdmin desktop
Double click the IATA_CD.exe executable
Follow the installation procedure as shown in the screen shots
2. Email notification:
Note: The E-mail notification feature is based on SMTP access without authentication.
It is strongly suggested to use this functionality only with a dedicated server in the local network, which is specifically configured for this purpose and doesn’t handle any critical data.