In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”
Under most circumstances, Bosch IP cameras require additional licenses.
If you want to use features that are covered by different licenses, you must install the appropriate licenses using the camera's installation code.
MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case.
MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10
But where you can find the installation code needed to license a Bosch camera?
The IP camera address is always the key if you would like to monitor or remote viewing it. Like any network device, the camera is assigned an IP address when it is connected to the router with Internet access and powered on.
Here we will introduce 3 ways to find the network camera IP address quickly and easily.
When using Configuration Manager, each device has a status icon.
The method below shows you how to generate an updated certificate for Bosch IP Camera's and VRM Servers
Here we are talking about Certificates, the Icon is colored Yellow with an exclamation mark.
Using the mouse over Tooltip, the device is saying exactly what is wrong with the certificate connection.
VRM on a DIVAR IP 5000:
Right click on the device to Show Certificates, if you wish to view them.
We can see that there are multiple things wrong.
The Cert is not Trusted
Cert Name mismatch.
First is inconsistent date:
All IP devices and PC’s must be synchronized on Date time page (group General)
Second is invalid certificate
First quick look on certificate requirement level, navigate to Preferences -> Configuration Manager -> Access -> Security:
The certificate must just be valid - self signed certificate matching host name/IP address will be sufficient.
We need to generate a new certificate on Certificate page.
Clicking "Generate certificate" button:
should open a certificate creation dialog - most important options are matching common name and matching validity time.
After the certificate is created correct usage must be set as shown below:
IP Camera Certificate
To apply changes VRM must be restarted.
If certificate requirement is higher, then a validatable chain of certification must be used (This would be setup by a System Integrator or IT Administrator):
Trusted - the signing entity CA (e.g. VeriSign) must be trusted on target PC
Issued by this CA - There is a Micro CA setup on this PC.