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    Security: Video

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    ‎07-22-2021 01:35 PM
    An object moving or a low/ higher contrast scene can throw off the autofocus option, resulting in a soft focus or even not focus at all. Using manual focus is an obvious solution, but manual focus isn’t exactly easy to get sharp images. Manual focus requires a bit of know-how and some practice to get right. If you would like to   improve the performance   and   get a sharp image, please see below how you can manually adjust the focus ring on a Dinion Thermal camera.
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    ‎07-22-2021 01:29 PM
    When in upright position the combo illuminators are already mounted, and afterwards the camera needs another position ( INVERTED ),  please remove first the illuminators prior starting the procedure to change the ORIENTATION. If not, then you will get the next message: “Changing orientation is not possible because of the mounted illuminators”  
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    ‎07-19-2021 11:08 AM
    Some options have been removed when compared to previous CPPs, as they are only useful for moving cameras. Find here the overview of the web page of ‘Live’ functions section and the options remained available for FLEXIDOME multi 7000i (CPP14) cameras.
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    ‎07-19-2021 10:58 AM
    The System Overview  and Dashboard page shows all available data of your camera.  Find more useful information about FLEXIDOME multi 7000i camera from this article!
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    ‎07-19-2021 10:09 AM
    ‘Display stamping’ submenu has been moved from the General menu to the Camera menu. Open one browser Type the IP address of your camera Go to Configuration > expand the Camera menu. The "Display stamping" menu will be displayed there. Options are much more flexible than in the previous cameras, they are now like CPP13 cameras (INTEOX).
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    100% helpful (1/1)
    ‎07-19-2021 09:49 AM
    The camera may be out of focus during a rapid zoom change if: There is a large amount of reflection with full sunlight. Or, there are headlights or bright lights present at night. This problem occurs most often when used in traffic applications.   Causes:   The camera tries to focus on the bright lights and fails to find the correct focus position (example snapshot of headlights below). Find how you can fix this issue from this article!
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    ‎07-19-2021 09:38 AM
    MIC 7000i with FW 7.72 shows blurred images. After restart, the quality of the image is good for a short time, but the issue reappear. Only Applicable to these models: MIC 7000i (MIC-7502-Z30x) MIC 9000i (MIC-9502-Z30x)   Find how you can fix this issue from this article!
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    ‎07-19-2021 09:12 AM
    According to its Data Sheet, the Flexidome IP 3000i IR camera has 2 options to activate the alarm input. Please refer to the diagram from this article if you would like to get alarm input from some physical sensors.
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    ‎07-14-2021 05:09 PM
    The camera supports the SNMP V1 (Simple Network  Management Protocol) for managing and monitoring network  components, and can send SNMP messages (traps) to IP  addresses. It supports SNMP MIB II in the unified code. You may need the SNMP MIB file when you are trying to monitor the camera through a Bosch or 3rd party software. This article aims to describe how to find and enable the SNMP on a DINION 6000 HD camera. Article requirements: IP camera PC Same LAN connection between the camera and PC
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    ‎07-07-2021 10:48 AM
    A password prevents unauthorized access to the device. You can use different authorization levels to limit access. Proper password protection is only guaranteed when all higher authorization levels are also protected with a password. Therefore, you must always start from the highest authorization level when assigning passwords. This article will guide you step by step to set the destination password for decoders.
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    ‎07-02-2021 04:23 PM
    The purpose of this article is to help you disabling the compass character from the Screen Display (OSD) of the PTZ camera via its web interface . This example was troubleshooted on one AUTODOME dynamic 7000 HD camera with FW version 7.10.0076
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    100% helpful (1/1)
    ‎06-25-2021 08:48 AM
    This camera does not have the auto-focus functionality in the same sense as Autodome / Mic cameras.
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    ‎06-21-2021 11:29 AM
    Question How does the "zoom threshold" function work for Bosch cameras in Configuration Manager?   Answer By checking the   Zoom threshold box   you will select the current zoom position at which the mask will appear as the camera zooms in or be hidden as the camera zooms out. Privacy Masking:   The ability to mask out a specific area to prevent it from being viewed in order to comply with privacy laws and particular site requirements
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    ‎06-21-2021 11:19 AM
    Question Which is the proper I-Frame distance used in 3rd party Software?
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    ‎06-21-2021 10:39 AM
    Question   What is the recommended AC cable for NPD-9501-E Midspan 95W 1 port outdoor?   Answer   Power cord  requirements : Recommended cable: North America - SJOW or SOOW standards Europe -  H07RN-F Rated to: 300 Volts (or better) Temp. Range: -40 to 65ºC (or better) Size: 16 - 18AWG 3C or 1.0 mm^2^  - 1.5 mm^2^  3C Approved for indoor and outdoor use. Cable outer dimension Ø 3/16” – 3/8” or Ø 6.0 mm^2^ – 10 mm^2^ The 95 W midspan is a high-power PoH (Power Over HDBase T) device that provides data and power between an Ethernet switch and an IP camera. In the table below, an "X" identifies which midspans can supply power to which models of cameras:
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    ‎06-18-2021 06:00 PM
    The default SMTP port number for Bosch IP cameras is 25. The required SMTP port can differ depending on the service provider. From FW 5.80.0073 onwards it is possible to change the SMTP port using Alarm Task Script Language (ATSL). Related Products: IP cameras   Step-by-step guide   Check out the section Alarm Mail of the ATSL documentation, there is detailed description of each required parameter. Example script:   AlarmMail mail:={IP("172.21.2.201")To("receiverl.address@test.com")Port( 993 )Layout(Standard)Format(Small)Camera(1)From("sender.address@test.com")Login("User")Password("Password")}; if(Input(1))then mail; if(Input(2))then mail; if(Input(3))then mail;   Note:    Firmware 6.30: it is not possible to change the SMTP port via Web Interface
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    ‎06-18-2021 05:55 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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    ‎06-18-2021 03:59 PM
    The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms. At some point, the Central Support Team may ask you to provide the logs of your Bosch IP camera and or Encoder Think of diagnostics logs, config file, maintenance logs etc. This article explains you how and where you can get the   logs   of your camera.
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    ‎05-21-2021 04:21 PM
    In Cloud-based Monitoring Services (CBS) there are different user roles: Installer: The Installer mounts the camera on-site, connects it to the Internet and adds the camera to CBS with Camera Quick Install website. The Installer also performs VCA configuration if required and verifies the triggers from the camera.   Integrator: The Integrator configures the account in CBS Configuration website and adds the camera to the related site Please follow below steps to add a camera to CBS.   Step-by-step guide   1.Installer 1.1 Adding the Camera to the Security Cloud To add a Bosch IP camera to the Security Cloud perform the following steps: 1. Unpack the camera, note the MAC address. 2. Mount the camera, connect power supply and network cable. 3. Optional connect input contact (to trigger alarm on input), microphone and loudspeaker. 4. Connect the network cable to a DSL router - make sure the router is connected to the Internet. 5. Open Cloud-based Services Camera Quick Install website (/install), log in as Technician. 6. Type the MAC address and click 'Add to Cloud'. The device is being commissioned, secured and added to the system, the initial configuration is being applied. 7. Check the live video from the camera; modify the camera orientation if needed.   1.2 Configuring Motion Detection 1. Click 'Open Device Page' 2. In 'Configuration' tab click 'Alarm' and then click 'VCA'. 3. In VCA select 'Profile #1' and click button 'Set'. 4. In Configuration configure the required VCA tasks, then click 'Save'. 5. Close the Device Page.   1.3 Verifying the Trigger from the Camera To verify the trigger from the camera, e.g. motion or input event, perform the following steps: 1. Open Cloud-based Services Camera Quick Install website (/install), log in as Technician. 2. Type the MAC address and click 'Add to Cloud'. 3. Click "Clear list" to clear the Event Log. 4. Trigger an event (e.g. Motion or Input). 5. Verify the trigger in the camera's Event Log.   2.Integrator 2.1 Adding the Camera to a Site 1. Open Cloud-based Services Configuration website (/config), log on as Config Agent. 2. Enter the related Account - or create a new Account for the customer. 3. Enable 'Video Clip Upload' if required. (If video clip upload is disabled, an alarm snapshot is stored). 4. Enter the related Site - or create a new Site. 5. Click '+' button to add the pre-commissioned camera to this Site. 6. Mark the pre-commissioned camera and click 'Add'. 7. Rename the device (camera) and click 'Save Changes'. 8. If trouble warnings should be sent to the Monitoring Center please activate 'Send trouble events to monitoring center' and click 'Save Changes'. 9. Click tab 'Channels' and set a Reference Image. 10. Rename the channel. 11. Select the device on which the microphone and loudspeaker are connected to (Associated Audio Device). 12. Configure Audio Options for the Operator Interface (Investigation Mode): a. 'Activate Audio Verification' allows the operator to listen to audio from the site. b. 'Activate Audio Intervention' allows the operator to speak through the loudspeaker into the site. 13. Optional configure Video Options for the Operator Interface (Investigation Mode). 14. Click 'Save Changes'.   2.2 Configuring Motion Detection (if not yet done by the Installer) 1. Open Cloud-based Services Configuration website (/config), log in as Config Agent. 2. Enter the related Account. 3. Enter the related Site. 4. Click 'Open Device Page' for the newly added camera 5. In 'Configuration' tab click 'Alarm' and then click 'VCA'. 6. In Configuration configure the required VCA tasks, then click 'Save'. 7. Close the Device Page.   3.Connectivity 3.1 Ports used from the customer’s site to Bosch Security Cloud: Port 42000 TCP Port 123 UDP (time server) Port 80 TCP (HTTP) (CRL -   http://36.mcg.escrypt.com/crl) 3.2 Ports used from the clients to Bosch Security Cloud: Port 443 TCP (HTTPS) Port 42090 TCP 3.3 Domain Names and IP addresses Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The following domain names must be reachable from the cameras on customer’s site. DNS needs to be activated so that cameras can connect to the hosts specified below. In case no DNS server is available, column “Destination (IP address)” shows the IP addresses to be used. * Note that public IP addresses might change, only domain names stay fix! ** Contact tech support for your cloud instance’s domain name and IP address.   See also: Troubleshooting Camera Connectivity & Bosch Remote Portal 
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    ‎05-21-2021 01:30 PM
    Out of the factory, DHCP is enabled in the Bosch IP camera; therefore the network settings get applied automatically in the camera from the router. Also the cloud connecting mechanism starts automatically for the first 8 hours after the camera is powered up. In some customer's network DHCP needs to be disabled and IP addresses are set manually. Note:   N ot firmware specific. This ability is available for all cameras which can be commissioned to Remote Portal (f/w 6.40 and later) To be able to deploy such camera with DHCP disabled to Bosch Remote Portal, please perform the following steps.   Step-by-step guide   1. Configure network settings correctly     direct in the camera website, with IP Helper tool, with Config manager, etc. Network > Network Access - IP address - Subnet Mask - Gateway - DNS Server address   2. Enable Cloud operation mode   Network > Advanced Set Cloud operation mode to   ON   and   click SET button   on the website’s bottom !   3. Connect to Remote Portal   Network > Advanced Note: Be sure that you are a Remote Portal user which belongs to one (1) Company in Remote Portal only, or select the Default Commissioning Company.   4. Verify connection to Remote Portal’s Video Relay   General > User management -  The cloud user   dm35.cbs.boschsecurity.com   is displayed for EMEA region - The cloud user   dm161.cbs.boschsecurity.com   is displayed for America region - The cloud user   dm261.cbs.boschsecurity.com   is displayed for APR region
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