Symptoms
In rare cases userc might have seen random reboots of the NetApp E2800 contorllers in a
simplex controller E2800 iSCSI storage system or
dual controller E2800 iSCSI storage system.
For example Order number:
DSA-N6C8X4-60AT, DSA-N6C8X8-60AT, DSA-N6C8XA-60AT, DSA-N6C8XC-60AT, DSA-N6C8XC-60AT as well as others like:
Commercial Type No. DSA-N2E8X4-12AT / Product No. F.01U.346.434, Commercial Type No. DSA-N2C8X4-12AT / Product No. F.01U.346.474, Commercial Type No. DSA-N2E8X8-12AT / Product No. F.01U.346.477, Commercial Type No. DSA-N2C8X8-12AT / Product No. F.01U.346.479, Commercial Type No. DSA-N2E8XC-12AT / Product No. F.01U.361.550, Commercial Type No. DSA-N2C8XC-12AT / Product No. F.01U.361.549,
Diagnosis
Only for those useres recognizing such a E2800 iSCSI sysstem controller did show an unplanned reboot, can consult the NetApp Major Event Log (MEL). Customers reported this to BOSCH using a NetApp controller firmware 11.40, 11.50.2 or 11.50.R2. Based on that Bosch immediately contacted NetApp and requested support solutions from NetApp.
Solution
A basic step when dealing with technical questions for NetApp E2800 iSCSI storage systems is, to register the system with Serial No. by using the following registration form: https://resources-boschsecurity-cdn.azureedge.net/public/documents/Registration_DIP_600_Special_enUS_9007222920871435.docx NetApp and BOSCH want to inform, that we expect a new SANtricity firmware, provided by NetApp, which will contains a fix for the controller random reboot issue which were reported back to Bosch by some customers. The firmware version / SANtricitiy firmware for E2800 iSCSI models is delayed and planned for May 2020.
As this NetApp SANtricity firmware is desigend by NetApp for BOSCH use cases with 24/7 video recording + replay and even worst case situations during a running reconstruct, this Firmware is not yet available via NetApp NOW. NetApp agreed with BOSCH to cover all improvements and fixes in a global and public release around June/July 2020. BOSCH will inform here in this article about the comming release when available.
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