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    Security: Video

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    ‎11-26-2018 02:22 PM
     In August 2018 (10-08-2018) the VRM version 03.71.0029 was released. The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056. Changes / Bug Fixes: One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter. For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required. VRM logging to collect for in depth expert troubleshooting In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed. Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file) Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected. Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for     ...\Bosch\Video Recording Manager\VRM Server   folder at your VRM server to find a similar directory view like shown in the screenshot here below: Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident. Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug". The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required. As seen in an earlier screenshot above the VRM configuration file is found in the directory:     ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.  
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    ‎11-06-2018 12:51 PM
    Symptoms When scanning a QR or Data Matrix code on a label using the Project Assistant app, it can happen that you get an error message that the MAC address cannot be found (1) or that only part of the address is correctly extracted (2). Diagnosis  First of all, there are different types of labels: product labels (on the device) box labels (on the outside of the box/packaging) installer / UX labels (inside the box /packaging) Symptom (1) can only happen when scanning a product label because some QR or Data Matrix codes do not contain a MAC address, depending on the product, even though the MAC address is available in plain text right next to the code.   The box and installer label codes, however, always contain the MAC address information. Symptom (2) can happen when scanning certain installer labels due to legacy formatting. Solution We have further standardized the labels so that the symptoms mentioned above will be resolved. There will be a transition period, however. As an alternative for symptom 1, you will have smooth experience when preferably scanning the box label. If you encounter symptom 2, we ask you to enter the MAC address manually or use the December 2018 release of the Project Assistant (version 1.2) PS: For full transparancy on QR code / Data Matrix content and/or troubleshooting purposes, you can use conventional code scanning apps available in the resepective app stores.
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    ‎11-26-2018 04:16 PM
      Issue: The Bosch VRM Monitor page does not open correctly, but instead displays an Error. Any Replay client requesting video from the  Bosch Video Recording Manager service, only receives the Time-Line but the video is alway Black. Bosch VRM by default uses Ports 80 & 443. In most cases the problem is caused by another web server (e.g. IIS) that is installed on the same machine and is also making use of the default web ports 80 & 443. Related product: Bosch Video Recording Manager (VRM) Bosch Video Managment System (BVMS) Bosch Video Client (BVC) Bosch Video Security Client (VSC) Any Replay Client/ Managment System which accesses recorded video data via HTTP/HTTPS Solution: Disable any of the other web services or change the default Ports they are using.
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    ‎10-10-2018 03:08 PM
    rectrieve live video with Video Security Client Software for Windows version 2.2
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    ‎10-10-2018 03:42 PM
     Bosch software is distributed via the Bosch website, but can also be re-distributed by Bosch partners. It is important for the system-installer to check if the installation file he or she has received, matches exactly with the output of the engineering process. There are several risks that, in the distribution path, changes are made to the installation file. Keyloggers or other spyware could be added to the installation, or in theory video surveillance footage could be routed to external resources. The attached document describes how the integrity of software can be checked.
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    ‎10-29-2018 09:18 AM
    The attached file explains how BVMS can be configured to connect to an LDAP (or Microsoft Active Directory) and use it as a base for user authentication.
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    ‎09-10-2018 01:37 PM
    The name that you assign to a camera in the Project Assistant is currently not displayed in the Configuration Manager device list.  This will be fixed with the next version of the Project Assistant, which is planned to be released in November 2018.   Current experience: Setting camera name in Project Assistant   Current Configuration Manager view (based on Project Assistant version 1.1) Camera name is only displayed in the "Camera name" section on the right-hand side, not in the device list on the left. You only see the camera's IP address.
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    ‎08-26-2019 08:34 AM
    The attached document describes how the GDPR impacts video surveillance systems and how BVMS can be configured to function in a GDPR compliant organization.
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    ‎10-22-2018 05:03 PM
    Learn how to design a network on which BVMS can run comfortably.
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    ‎09-10-2018 01:43 PM
    Use the project assistant to commission multi-camera projects and generate project reports. Available for Windows and iOS and Android. (status 2018-08-06 / Version 1.1)
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    ‎03-27-2020 11:51 AM
     The attached documents show the different design options that are available when designing a BVMS system.
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    ‎03-27-2020 11:48 AM
    Are you writing the specification of a video surveillance system?
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    ‎03-27-2020 11:48 AM
    Do you want to know more about designing a BVMS system?
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    ‎04-02-2020 10:17 AM
    The attached documents should help you to make the upgrade process as smooth as possible. The upgrade itself is not restricted to BVMS software only. The supported software and firmware versions can be found in the release notes of the related BVMS version. An attachment is added to this article for each BVMS version. Currently the upgrade guides for BVMS 8.0 and 9.0 are attached to this article. From BVMS 10.0 onwards a description on how to migrate systems has been included as well.
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    ‎04-27-2020 02:31 PM
    Learn more about virtualization!
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    ‎05-18-2018 07:33 PM
    Firmware The table below lists the firmware versions which are used in the BVMS 8.0 system test. Bosch Video Stitcher 1.6.0.63 VideoSDK 6.12.0078 Firmware MPEG-4 4.15.0002 Firmware CPP3 5.74.0004 Firmware CPP4 6.41.0037 Firmware CPP5 6.30.0047 Firmware CPP6 6.41.0037 Firmware CPP7 6.41.0037 Firmware CPP7.3 6.41.0037 Firmware CPP-ENC 5.53.0004 (for VIP X1600 XFM4) Firmware CPP-ENC 5.97.0005 (for VJT XF E family, VIDEOJETdecoder 3000) Firmware X1/X2 2.53.0005 VIP XD HD 1.8 VJD 7000 54.8.2 VJD 8000 9.00.0134 VRM 3.70.0056 VSG 6.42.0010 iOS 9.0.2 / 9.3.5 / 10.3.1 Web Client 11.0.96 Software The table below lists the software versions which are used in the BVMS 8.0 system test. BIS 4.3, 4.4, 4.5 DiBos 8.7 BRS 8.10/8.11 Allegiant MCS 2.94 / 2.95 Intuikey Keyboard 1.96 DVR FW Version 2.3.2 (DVR400 / 600) 3.61 (DIVAR 700) 2.5.0 (Divar AN 3000/5000) 1.2.1 (Divar Network/Hybrid) SQL Server 2014 Operating systems Operator Client Windows 8.1 64-bit; Windows 10 64-bit creators update (1703) Config Client Windows 8.1 64-bit; Windows 10 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Management Server, Mobile Video Service Windows Server 2008 R2 SP1 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Cameo SDK 1.3.0.0 BVMS SDK 1.9.0.0 RCPP 4.53.0.35 Hardware drivers NVIDIA Quadro Quadro Pro Driver for Microsoft Windows 7/8.1 (64-Bit) 385.08 (28.June 2017) Quadro Pro Driver for Microsoft Windows 10 (64-Bit) 385.69 (21.September 2017) AMD FirePro Unified Graphics Driver for Windows 8.1/10 (64- bit) 17.Q3 (27.July 2017) Bosch strongly urges customers to use the driver and software versions mentioned above. This ensures that the software can perform its task reliably.
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    ‎04-17-2020 05:45 PM
    Question What's new in version 1.4.0? Answer   ## Bosch Remote Portal ## Easily register cameras to the Bosch Remote Portal - the IoT hub to connect all Bosch BT products. For End-Customers and Installers it provides device management and value-added services as well as camera application management benefits. ## Faster configuration ## Cameras delivered with firmware version 7.10 and newer do not require a reboot anymore when changing the IP address or other network settings. This version of the Project Assistant takes this into account, speeding up the commissioning process even more. ## Specify DNS server address ## A DNS server address is now supported in the application. Now you can simply add a time server URL or connect your cameras, with static IP addresses, to the Bosch Remote Portal. We always appreciate feedback, which you can share here our Knowledge Base as well as as via email (security.apps.com). Thank you and please stay safe in these challenging times. Your Bosch Security App Team PS: The Windows version will be available shortly in our Download Area and the Android respectively iOS versions will made available in the stores once the publishing process completed.
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    ‎03-27-2020 11:53 AM
    The attached document describes the installation package for BVMS. Operating system support of the specific BVMS version is listed in the BVMS release notes.  
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    ‎01-14-2020 12:32 PM
    In many cases a minimum and maximum retention time needs to be defined in a video surveillance systems due to legal requirements. While the minimum retention time defines the time period for how long video recordings need to be stored, the maximum retention time defines after which period of time the recordings have to be deleted. Thus, the minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time the more storage space is required. Hence, the storage space needs to be large enough to store the recordings for the minimum retention. For the maximum retention time this doesn’t have to be the case. Still users might be confused why recordings gaps might appear sort-of randomly, if the system does not have enough storage space to keep all recordings until the maximum retention time is reached. To understand what is going on we have to remember the principle of the VRM block assignment first. For each camera in the system the BOSCH Video Recording Manager (VRM) generates a list of recording blocks (LUNs) on which the camera can next record. Therefore, the VRM makes an estimation based on the data rate and the amount of data of each camera in the system (global optimization). Basically, the VRM predicts when which camera needs a new block and always lists the block which will be the oldest block at the time the camera needs to record on the next block. One could think of it as a “next oldest block” estimation done by the VRM. But the prediction of the VRM might differ from the reality (mainly because of variance in recording bitrate) and this can cause recording gaps if the storage space is not large enough to support the maximum retention time. Let’s have a closer look on the following two cases: Sufficient storage space for maximum retention time Insufficient storage space for maximum retention time Sufficient storage space for maximum retention time In case of sufficient storage space to fulfill the maximum retention time for every camera in the system no random recording gaps will appear, because the VRM will always assign a block containing recordings, which are older than the maximum retention time. Thus, for each camera the recording blocks will be kept until the maximum retention time is reached as illustrated in Figure 1. Figure 1: Enough storage space to cover the maximum retention time for each camera of the system Insufficient storage space for maximum retention time In case the system is designed such that the storage space is not large enough to store all recordings from all cameras until the maximum retention time is reached, the VRM will of course still do its estimation and predict the oldest recording block when a camera will ask for a new block. Assuming an ideal setup (with ideal network connection where each camera has the same data rate and all cameras record the same amount of video data simultaneously), the oldest block would always be assigned by the VRM. Hence, no recordings gaps should appear for recordings older than the minimum retention time, compare Figure 2. This is was most customers falsely assume or expect. Figure 2: Customer expectation of the system behaviour in case of insufficient storage space to cover the maximum retention time for each camera of the system However, in reality the stated assumptions do not apply. Network connection, data rate, amount of recorded video data, etc. varies. Thus, the “next oldest block” estimation of the VRM can differ from reality. Since each camera already got its block list from the VRM and records according to this block list, it can happen that not the truly oldest block is used and recording gaps appear as shown in Figure 3. Figure 3: System behaviour in case of insufficient storage space to cover the maximum retention time for each camera of the system How to avoid or minimize this effect To avoid this effect of random recording gaps simply add enough storage to your system. To get the best out of your system in terms of storage usage, the optimum would be to set the maximum retention time to storage limit, see Figure 4, but that is almost impossible to realize in practice. Figure 4: In principle a maximum retention time set to the storage limit would avoid random recording gaps Option 1 to minimize the effect in practice is to estimate the maximum retention time so that it will not exceed the storage limit of the system as illustrated in Figure 5. Figure 5: Maximum retention very close to the storage limit will minimize the random recording gaps Another less recommended option is to set a smaller time difference between the minimum and maximum retention time. But especially when the minimum retention time is shifted closer to the maximum retention time that introduces the risk that the VRM cannot free up storage space in case the minimum retention time is reached, which might result in a recording stop. Thus, we recommend to go for the first option. One last hint: Changing the retention time on a running system is not going to influence the retention time of already recorded blocks. but will of cousre only be applied to new recorded video footage. Hence, changing the retention time is no option for an immediate change of required storage.  
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    ‎12-19-2019 08:33 AM
    Compared to hardware, in which it is relatively easy to define an end-of-support concept based on the expected lifetime, software behaves totally different. In theory, when the environment does not change, software can still be running ten years after it has been installed. As new versions of the software are released regularly, it is important for customers to know what they can expect from Bosch Building Technologies when the software is purchased. This document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside. Additionally this document lists the up-to-date situation for all of those software packages.
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