How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism (FFC > Flat Field Correction) which can result in white or ghost images?
⚠️ Before start, please load firmware 7.72.0008 and check if the problem still occur In this version, an issue with periodic shutter failures with DINION thermal cameras is fixed. Below instruction helps you
To identify if the camera possibly suffers from a random failing shutter (FFC)
instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
And instructs you what to collect for the Technical support department in order to allow a RMA