Can I move the BVMS Logbook database to a separate Microsoft SQL Server to ease maintenance or increase the size of the Logbook?
The BVMS Logbook database can be moved to another SQL Server. The attched guide describes the steps that are necessary to migrate the database and describes how to confirm if the migration was successful.
How can I migrate the full configuration (including server configuration and user settings) of a BVMS system from one server to another?
(please note that, currently, the export mechanisms provided in the BVMS Configuration Client do not export the userdata. This is a known problem and being worked on. Until then this work-around should be applied).
Stop the BVMS Central Server service on the existing server from the Windows task manager or Services overview.
Stop the BVMS Central Server service on the new server from the Windows task manager or Services overview.
Copy the contents of the directory C:\programdata\Bosch\VMS\UserData on the existing server to the same directory on the new server (via the network or other media).
Copy the "elements.bvms" file located in the directory C:\programdata\Bosch\VMS\ on the existing server to the same location on the new server (via the network or other media).
Start the BVMS Central Server service on the new server from the Windows task manager or Services overview.
How can I find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)?
The username that is used to login is saved into the BVMS logbook and can be found by searching the logbook from the Operator Client (username of login is "blabla").
The details of the workstation (mainly the IP address) is logged into the BVMS client log files. These can be found on the workstations in the directory: C:\ProgramData\Bosch\VMS\Log
(Hint: for log file analysis a lot of free / open source tools are available. Snaketail is one of these tools, and can be found here.)
Open the BVMSClientLog.txt (there could be multiple files which are all related to a different timeframe) and search for the phrase "InvalidCredentialException". If an user has tried to login to the system the following log lines should be present in the log file:
2019-03-17 18:31:53,668 75516 [GUI Thread] INFO Bosch.Vms.Frontend.OpClient.Wcf.DataAccessServiceClient ConnectAndAuthenticate - Call failed with InvalidCredentialException
2019-03-17 18:31:53,670 75518 [GUI Thread] INFO Bosch.Vms.Frontend.OpClient.ServerManagement.CentralServerManager AuthenticateAtMainServer - Main-Server 192.168.20.190: WCF online authentication result is WrongUserOrPassword
This needs to be checked for every workstation which runs the BVMS Operator Client.
The Software "VIDOS" or "VIDSO-NVR" with the replay tool "Archive Player for VIDOS" are all rather outdated former software developments of BOSCH ST.
We kindly request all our partners and customers in the need to get technical support on license transfers to get in contact with a local BOSCH team (e.g. Sales contact person). Level 2 Support / ASA organization can assist and help you to find a correct contact person as well, but a support ticket should and can no longer be created as license transfers are no longer offered for discontinued and outdated software.
Status of Aug 3, 2018
In many countries, the VIDOS Software went end of live 2011. With this announcement, we inform about the discontinuation of the software maintenance and license transfers. Please be aware of the EOL status (End of life). EOL was rolled out globally in June 30, 2011 with some exceptions in North America. December 31, 2012 and later it was no longer possible to purchase the software. End of 2015 License management was restricted. Due to many other changes (Operating system limitations and not state of the art security support), it is anyhow no longer possible to use those software. BOSCH does offer for a long time other software generations and we offer migration support from commercial side to find software today that can meet the needs in projects.
Since 2018-08-03, BOSCH Support can no longer offer license transfers for VIDOS and similar former Software packages.
Following Type Number and SAP Number is included:
For more details you can check with the Technical Support for video products at BOSCH in your region.
In this article we cover the following basic questions:
How to Factory Default a NetApp E-Seires unit by using BOSCH tools and NetApp WEB GUI?
How to download the NetApp Support Bundle of a reachable online NetApp Storage Array
How to Factory Default a NetApp E-Series that you bought via BOSCH sales channel? Using the BOSCH Configuraiton Manager 6.00 or 6.01 the NetApp models E2600, E2700 and E2800 can be managed. Especially we recommend to use the BOSCH Configuration Manager version 06.01 when using a NetApp E2800 to have all models (also former models E2700 and E2600) supported. Also in the BOSCH Configuraiton Manager 6.01 the Basic configuration for the initial setup is helpful as well as the Factoury Default option and Clear option is available. Of cours the NetApp E2800 offers also a WebGUI by using the IP of the management port of a controller. The following screenshot made from the BOSCH Conmfiguration Manager shows the options available in the tab "Basic Configuration" when a NetApp E-Series (DSA E-Series) is already added to a VRM system in the Configuraiton Manager. The Button "Defaults" is used to trigger the "Reset Storage Array" mechanism of NetApp. At a E2800 all configuration is eliminated but the Management Port IP still remains to ensure that the WEB GUI of NetApp and the communiction of the BOSCH Configuraiton Manager can still work.
How to download the NetApp Support Bundle of a reachable online NetApp Storage Array In the Tab "My Devices" of the Configuration Manager 6.01 and newer versions you can also now download the Support Bundle (collection of logfiles) from a NetApp E2800 stroage system. Select the NetApp E2800 in your device tree that is added to a VRM system and right-click on it. There you find "File Download" and "Maintenance Log..." - Choose that to download the NetApp Support Bundle.
The entire BVMS installation package, available on the downloadstore, contains the client as well as the server components. When a BVMS client needs to be deployed, all of this data (over 2.5GB) needs to be copied to the target workstation, which can be quite a challenge in some environments.
Once the BVMS Management Server is set-up, it creates a client installation package (mainly used for the auto-upgrade functionality). This client installation package is a lot smaller compared to the full installation package and is located on the BVMS Management Server (assuming the default installation directory is used):
In order to use the client installation package: copy all the files in this directory from the management server to the new workstation and start BVMS.msi (please note Setup.exe will trigger the auto update mechanism, which will not work as there are no existing components to be updated). The MSI will start the installation process and will allow you to select Operator Client, Configuration client and/or SDK. Please note:
The correct version of the .NET framework will need to be installed manually before this procedure is used. This can be found in the zip file available in the product catalogue: “zip file extraction location”\ISSetupPrerequisites\Microsoft .NET Framework x.x.
When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed.
Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update".
The SNMP services need to be installed manually.
This can be done by opening the new "Settings App“:
Manage optional Features
It can also be done using Powershell:
DISM /online /Add-Capability /CapabilityName:SNMP.Client~~~~0.0.1.0
In August 2018 (10-08-2018) the VRM version 03.71.0029 was released.
The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056.
Changes / Bug Fixes:
One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter.
For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required.
VRM logging to collect for in depth expert troubleshooting
In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed.
Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file)
Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected.
Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for ...\Bosch\Video Recording Manager\VRM Server folder at your VRM server to find a similar directory view like shown in the screenshot here below:
Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident.
Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug".
The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required.
As seen in an earlier screenshot above the VRM configuration file is found in the directory: ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.
Bosch software is distributed via the Bosch website, but can also be re-distributed by Bosch partners. It is important for the system-installer to check if the installation file he or she has received, matches exactly with the output of the engineering process. There are several risks that, in the distribution path, changes are made to the installation file. Keyloggers or other spyware could be added to the installation, or in theory video surveillance footage could be routed to external resources.
The attached document describes how the integrity of software can be checked.
The BVMS Operator Cliet can be automatically logged in by using parameterized startup. For this, a new shortcut to the OperatorClient.exe needs to be created, and the target of the shortcut needs to be adjusted. The text between ** needs to be adjusted to the specific situation.
"*BVMS installation directory*\bin\OperatorClient.exe" /user="*username*" /password="*password*" /connection="*ip address*"
"C:\Program Files\BOSCH\VMS\bin\OperatorClient.exe" /user="Admin" /password="password123" /connection="192.168.20.120"
The connection parameter works with BVMS 9.0 and newer. The username and password parameters are working from BVMS 5.0 onwards.
The username and password are stored as cleartext in the target of the shortcut, which could be considered a security risk.
Firmware The table below lists the firmware versions which are used in the BVMS 8.0 system test. Bosch Video Stitcher 220.127.116.11 VideoSDK 6.12.0078 Firmware MPEG-4 4.15.0002 Firmware CPP3 5.74.0004 Firmware CPP4 6.41.0037 Firmware CPP5 6.30.0047 Firmware CPP6 6.41.0037 Firmware CPP7 6.41.0037 Firmware CPP7.3 6.41.0037 Firmware CPP-ENC 5.53.0004 (for VIP X1600 XFM4) Firmware CPP-ENC 5.97.0005 (for VJT XF E family, VIDEOJETdecoder 3000) Firmware X1/X2 2.53.0005 VIP XD HD 1.8 VJD 7000 54.8.2 VJD 8000 9.00.0134 VRM 3.70.0056 VSG 6.42.0010 iOS 9.0.2 / 9.3.5 / 10.3.1 Web Client 11.0.96 Software The table below lists the software versions which are used in the BVMS 8.0 system test. BIS 4.3, 4.4, 4.5 DiBos 8.7 BRS 8.10/8.11 Allegiant MCS 2.94 / 2.95 Intuikey Keyboard 1.96 DVR FW Version 2.3.2 (DVR400 / 600) 3.61 (DIVAR 700) 2.5.0 (Divar AN 3000/5000) 1.2.1 (Divar Network/Hybrid) SQL Server 2014 Operating systems Operator Client Windows 8.1 64-bit; Windows 10 64-bit creators update (1703) Config Client Windows 8.1 64-bit; Windows 10 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Management Server, Mobile Video Service Windows Server 2008 R2 SP1 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Cameo SDK 18.104.22.168 BVMS SDK 22.214.171.124 RCPP 126.96.36.199 Hardware drivers NVIDIA Quadro Quadro Pro Driver for Microsoft Windows 7/8.1 (64-Bit) 385.08 (28.June 2017) Quadro Pro Driver for Microsoft Windows 10 (64-Bit) 385.69 (21.September 2017) AMD FirePro Unified Graphics Driver for Windows 8.1/10 (64- bit) 17.Q3 (27.July 2017) Bosch strongly urges customers to use the driver and software versions mentioned above. This ensures that the software can perform its task reliably.