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Bosch Building Technologies

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    Security: Video

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    ‎03-17-2019 06:55 PM
    Question How can I find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)? Answer The username that is used to login is saved into the BVMS logbook and can be found by searching the logbook from the Operator Client (username of login is "blabla").   The details of the workstation (mainly the IP address) is logged into the BVMS client log files. These can be found on the workstations in the directory: C:\ProgramData\Bosch\VMS\Log (Hint: for log file analysis a lot of free / open source tools are available. Snaketail is one of these tools, and can be found here.) Open the BVMSClientLog.txt (there could be multiple files which are all related to a different timeframe) and search for the phrase "InvalidCredentialException". If an user has tried to login to the system the following log lines should be present in the log file: 2019-03-17 18:31:53,668 75516 [GUI Thread] INFO Bosch.Vms.Frontend.OpClient.Wcf.DataAccessServiceClient ConnectAndAuthenticate - Call failed with InvalidCredentialException 2019-03-17 18:31:53,670 75518 [GUI Thread] INFO Bosch.Vms.Frontend.OpClient.ServerManagement.CentralServerManager AuthenticateAtMainServer - Main-Server 192.168.20.190: WCF online authentication result is WrongUserOrPassword This needs to be checked for every workstation which runs the BVMS Operator Client.  
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    ‎01-17-2019 10:12 AM
     The Software "VIDOS" or "VIDSO-NVR" with the replay tool "Archive Player for VIDOS" are all rather outdated former software developments of BOSCH ST. We kindly request all our partners and customers in the need to get technical support on license transfers to get in contact with a local BOSCH team (e.g. Sales contact person). Level 2 Support / ASA organization can assist and help you to find a correct contact person as well, but a support ticket should and can no longer be created as license transfers are no longer offered for discontinued and outdated software. Status of Aug 3, 2018   In many countries, the VIDOS Software went end of live 2011. With this announcement, we inform about the discontinuation of the software maintenance and license transfers. Please be aware of the EOL status (End of life). EOL was rolled out globally in June 30, 2011 with some exceptions in North America. December 31, 2012 and later it was no longer possible to purchase the software. End of 2015 License management was restricted. Due to many other changes (Operating system limitations and not state of the art security support), it is anyhow no longer possible to use those software. BOSCH does offer for a long time other software generations and we offer migration support from commercial side to find software today that can meet the needs in projects. Since 2018-08-03, BOSCH Support can no longer offer license transfers for VIDOS and similar former Software packages. Following Type Number and SAP Number is included:   For more details you can check with the Technical Support for video products at BOSCH in your region.
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    ‎01-15-2019 05:10 PM
    In this article we cover the following basic questions: How to Factory Default a NetApp E-Seires unit by using BOSCH tools and NetApp WEB GUI? How to download the NetApp Support Bundle of a reachable online NetApp Storage Array   How to Factory Default a NetApp E-Series that you bought via BOSCH sales channel? Using the BOSCH Configuraiton Manager 6.00 or 6.01 the NetApp models E2600, E2700 and E2800 can be managed. Especially we recommend to use the BOSCH Configuration Manager version 06.01 when using a NetApp E2800 to have all models (also former models E2700 and E2600) supported. Also in the BOSCH Configuraiton Manager 6.01 the Basic configuration for the initial setup is helpful as well as the Factoury Default option and Clear option is available. Of cours the NetApp E2800 offers also a WebGUI by using the IP of the management port of a controller. The following screenshot made from the BOSCH Conmfiguration Manager shows the options available in the tab "Basic Configuration" when a NetApp E-Series (DSA E-Series) is already added to a VRM system in the Configuraiton Manager. The Button "Defaults" is used to trigger the "Reset Storage Array" mechanism of NetApp. At a E2800 all configuration is eliminated but the Management Port IP still remains to ensure that the WEB GUI of NetApp and the communiction of the BOSCH Configuraiton Manager can still work. How to download the NetApp Support Bundle of a reachable online NetApp Storage Array In the Tab "My Devices" of the Configuration Manager 6.01 and newer versions you can also now download the Support Bundle (collection of logfiles) from a NetApp E2800 stroage system. Select the NetApp E2800 in your device tree that is added to a VRM system and right-click on it. There you find "File Download" and "Maintenance Log..." - Choose that to download the NetApp Support Bundle.          
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    ‎12-18-2018 08:29 AM
    Symptoms When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed. Diagnosis Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update". Solution The SNMP services need to be installed manually. This can be done  by opening the new "Settings App“: Click “Apps” Apps&Features Manage optional Features Install SNMP It can also be done using Powershell: DISM /online /Add-Capability /CapabilityName:SNMP.Client~~~~0.0.1.0
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    ‎11-26-2018 02:22 PM
     In August 2018 (10-08-2018) the VRM version 03.71.0029 was released. The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056. Changes / Bug Fixes: One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter. For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required. VRM logging to collect for in depth expert troubleshooting In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed. Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file) Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected. Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for     ...\Bosch\Video Recording Manager\VRM Server   folder at your VRM server to find a similar directory view like shown in the screenshot here below: Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident. Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug". The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required. As seen in an earlier screenshot above the VRM configuration file is found in the directory:     ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.  
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    yesterday
     BVMS customers can download camera updates free of charge, in order to integrate approved, third-party cameras. BVMS scans for third-party cameras, automatically configuring motion and other key events; it also enables installers to configure the most important settings for third-party cameras from a single user interface, without the hassle of having to access the websites of other camera manufacturers. The attached files include a list of compatible cameras and the ONVIF mapping files for each specific BVMS version.
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    ‎08-26-2019 08:34 AM
    The attached document describes how the GDPR impacts video surveillance systems and how BVMS can be configured to function in a GDPR compliant organization.
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    ‎08-08-2018 11:06 AM
    Want to know how flexible BVMS can assign streaming profiles to cameras?
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    ‎10-22-2018 05:03 PM
    Learn how to design a network on which BVMS can run comfortably.
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    ‎08-02-2019 09:32 AM
     The attached documents show the different design options that are available when designing a BVMS system.
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    ‎08-29-2019 10:08 AM
    Are you writing the specification of a video surveillance system?
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    ‎10-29-2019 02:10 PM
    Do you want to know more about designing a BVMS system?
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    ‎05-18-2018 07:33 PM
    Firmware The table below lists the firmware versions which are used in the BVMS 8.0 system test. Bosch Video Stitcher 1.6.0.63 VideoSDK 6.12.0078 Firmware MPEG-4 4.15.0002 Firmware CPP3 5.74.0004 Firmware CPP4 6.41.0037 Firmware CPP5 6.30.0047 Firmware CPP6 6.41.0037 Firmware CPP7 6.41.0037 Firmware CPP7.3 6.41.0037 Firmware CPP-ENC 5.53.0004 (for VIP X1600 XFM4) Firmware CPP-ENC 5.97.0005 (for VJT XF E family, VIDEOJETdecoder 3000) Firmware X1/X2 2.53.0005 VIP XD HD 1.8 VJD 7000 54.8.2 VJD 8000 9.00.0134 VRM 3.70.0056 VSG 6.42.0010 iOS 9.0.2 / 9.3.5 / 10.3.1 Web Client 11.0.96 Software The table below lists the software versions which are used in the BVMS 8.0 system test. BIS 4.3, 4.4, 4.5 DiBos 8.7 BRS 8.10/8.11 Allegiant MCS 2.94 / 2.95 Intuikey Keyboard 1.96 DVR FW Version 2.3.2 (DVR400 / 600) 3.61 (DIVAR 700) 2.5.0 (Divar AN 3000/5000) 1.2.1 (Divar Network/Hybrid) SQL Server 2014 Operating systems Operator Client Windows 8.1 64-bit; Windows 10 64-bit creators update (1703) Config Client Windows 8.1 64-bit; Windows 10 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Management Server, Mobile Video Service Windows Server 2008 R2 SP1 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Cameo SDK 1.3.0.0 BVMS SDK 1.9.0.0 RCPP 4.53.0.35 Hardware drivers NVIDIA Quadro Quadro Pro Driver for Microsoft Windows 7/8.1 (64-Bit) 385.08 (28.June 2017) Quadro Pro Driver for Microsoft Windows 10 (64-Bit) 385.69 (21.September 2017) AMD FirePro Unified Graphics Driver for Windows 8.1/10 (64- bit) 17.Q3 (27.July 2017) Bosch strongly urges customers to use the driver and software versions mentioned above. This ensures that the software can perform its task reliably.
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    ‎08-02-2019 08:53 AM
    The attached document describes the installation package for BVMS. Operating system support of the specific BVMS version is listed in the BVMS release notes.  
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    Monday
    Compared to hardware, in which it is relatively easy to define an end-of-support concept based on the expected lifetime, software behaves totally different. In theory, when the environment does not change, software can still be running ten years after it has been installed. As new versions of the software are released regularly, it is important for customers to know what they can expect from Bosch Building Technologies when the software is purchased. This document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside. Additionally this document lists the up-to-date situation for all of those software packages.
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    2 weeks ago
    Symptoms The Activation Key provided from SLMS cannot be activated in BVMS. During the introduction of BVMS 10.0 the BVMS Lite16, 32, and 64 base licenses were not introduced and succeeded by BVMS Lite 10.0 (8 channel base package). Existing BVMS Lite customers might still want to upgrade to BVMS 10.0. Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Lite 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, BVMS Lite 16, 32, 64 systems that are covered under SMA can be upgraded.    
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    ‎10-30-2019 08:07 AM
    Symptoms During the introduction of BVMS 10.0 the BVMS Plus unmanaged site expansion licenses were not introduced, even though this functionality was announced to be available. Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Plus 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, the purchased licenses (MBV-XSITEPLU-100) can be activated.
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