When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option.
This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
Bosch Remote Portal lets you manage which individual user can remotely access and configure particular cameras.
Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to.
This article describes how you can add and grant a Technician user permission on a specific group or camera.
Valid account on Bosch Remote Portal
When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts , if something happens on the site and you are not on it.
This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App.
One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
Intelligent Insights support controlling Bosch IP cameras by Common Gateway Interface (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached.
Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”
Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera.
Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager?
Find out here why this message is displayed and what you should do to fix it .
DIVAR network 5000 / DIVAR hybrid 5000 support configuration of 3rd party cameras through the ONVIF Profile S protocol.
Let's suppose that y ou have ONVIF cameras connected to a DIVAR network 5000 / DIVAR hybrid 5000 on your site and you are using Bosch Video Management System (BVMS) Viewer.
Can BVMS Viewer monitor those cameras at the same time?
Depending on the license type you have installed in the Bosch Video Management System (BVMS), you can add a certain number and different types of cameras/ encoders. BVMS s upports 3 rd party cameras as well, but they need to be compliant to ONVIF Profile S.
This article explains how to add new ONVIF cameras to a system that runs in full Bosch Video Management System (BVMS) via the Configuration Client. We recommend using Bosch Workstations and Servers. They are fully tested and optimized for Bosch Video Management System.
PC/ Server/ Workstation
The Dashboard of Bosch cameras shows a lot of data points and general information about them, including details about their temperature as well.
Is it a cause for concern if the temperature of Flexidome IP 5000i IR (NDI-5503-AL) is higher than other cameras?
A possible situation can occur when you have, for example, one DIP 3000 with BVMS 8.0 and CPP7.3 cameras. The cameras are not working because the firmware is old.
The problem that might arise could be:
Configuration Client will display a message like: "unknown platform"
Gaps in recordings or not recording at all
VCA settings cannot be changed
Logs warning: "2020-11-22 04:49:29.339;cameraId=10.13.22.98\0\1;Sender;Error;This device has an abnormal high storage consumption. To protect other recordings, storage allocation is reduced. But this may result in recording gaps for this device"
If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.
If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below:
"Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images?
Below instruction helps you to:
Identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction)
instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
As well instructs you what to collect for the Technical support department in order to allow an RMA (Return Material Authorization)
The purpose of this article is to assist you with the creation of mirrored drive sets in a DIVAR IP all-in-one 5000 Recording Appliance.
This procedure should be performed on new appliances that have not yet been deployed.
⚠️ Before performing this procedure you must aware of the following:
• Performing this procedure on a commissioned system will result in none specific video loss
• Re-imaging the appliance after performing this procedure will result in loss of all data and mirrored sets
• Mirroring must be performed in “Disk Management” and not with the chipset provided in the hardware
• Creating mirrored sets will result in a performance loss of 20%
• All mirrored drives will be converted to “Dynamic Disks” during the mirror creation process
• This process can be performed on a two or four drive units