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    Security: Video

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    ‎03-23-2022 10:12 AM
    This article describes how to set up map displays of objects detected and tracked by Intelligent Video Analytics, Essential Video Analytics or Intelligent Tracking with FW 6.4x and Video Security Client 2.1.
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    ‎06-13-2022 04:44 PM
    This article explains the reason of minimum FW version 6.52.0003 for AUTODOME 7000 HD, MIC 7000i and MIC 9000i and what to do i f the unit has been upgraded to a higher version.
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    ‎06-08-2022 08:15 AM
    Check this article and see what's new in Project Assistant version 1.2.2
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    ‎06-14-2022 09:58 AM
    Follow this article and download the Bosch Data Security Guidebooks attached
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    ‎06-08-2021 09:23 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
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    100% helpful (1/1)
    ‎05-13-2021 03:45 PM
    Related Products Workstations, Z4G4, Microsoft License Question Is it possible to Activate Windows 10 by phone for Bosch Workstations? Answer With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations. Please perform online activation over internet.
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    100% helpful (2/2)
    ‎10-26-2022 12:13 PM
    This attached document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside.
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    ‎08-11-2021 10:19 AM
    When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed. Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update".
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    ‎11-17-2022 09:23 AM
    Never lose track of an object of interest! Intelligent Tracking automatically zooms in to and follows a selected Intelligent Video Analytics object as far as possible with the camera.
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    ‎08-02-2021 01:14 PM
    This article explains how BVMS can be configured to connect to an LDAP (or Microsoft Active Directory) and use it as a base for user authentication.   BVMS is able to function in a (Windows) domain-controlled environment. The BVMS (and related) services run under the local system account. If another (domain-controlled) account is used to run these services, their permissions level should be the same as the local system account. It is recommended to add the Windows server to the domain first (as a domain member), before installing the BVMS software. The BVMS configuration is independent from the domain configuration, however, crucial changes in the domain could break the connection between the BVMS system and the LDAP authentication mechanism.
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    100% helpful (1/1)
    ‎08-23-2021 12:58 PM
    The purpose of this article is to provide the step-by-step process for replacing defective drive, rebuild RAID, create new iSCSI target, VHD and LUNs for DIP 7000 R2.
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    100% helpful (1/1)
    ‎07-13-2022 12:25 PM
    This article lists the scenarios in which technical support normally request dump file from a BVMS system.
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    100% helpful (2/2)
    ‎08-11-2021 09:52 AM
    The entire BVMS installation package, available on the   downloadstore, contains the client as well as the server components. When a BVMS client needs to be deployed, all of this data (over 2.5GB) needs to be copied to the target workstation, which can be quite a challenge in some environments.
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    0% helpful (0/1)
    ‎06-08-2021 09:17 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS, Operator Client This article describes the initial information needed to start troubleshooting Operator Client Crash.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description   Symptom specific Information Problem Description   Note down the events that lead to crash Classify the crash reproducible crashes that trigger Windows Error Reporting crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating   Logging Information   Dump file from the crash – refer to the following article How To create BVMS memory dump?  ConfigCollection from the machine where the crashing Operator Client is running.
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    ‎06-16-2022 02:58 PM
    Follow this article and find out what to do if the Bosch VRM Monitor page does not open correctly, but instead displays an Error and the video is always Black.
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    ‎11-19-2021 10:00 AM
    This is the old way as for Project Assistant versions < 1.3.
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    100% helpful (2/2)
    ‎08-26-2021 03:59 PM
    The BVMS Logbook database can be moved to another SQL Server. This article describes the steps that are necessary to migrate the database and describes how to confirm if the migration was successful.   BVMS is using Microsoft SQL Server Express to store its logbook. Based on the information provided by Microsoft (Compare SQL Server 2017 editions), SQL Server Express is limited to a 10GB database size. This could be insufficient for larger installations or installations that require a very long logbook retention time. Additionally, some organizations have a dedicated SQL server environment which should be utilized by all applications. The BVMS Logbook database can be moved to another SQL Server. This guide describes the steps that are necessary to migrate the database and describes how to confirm if the migration was successful.
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    ‎11-09-2021 12:00 PM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes
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    100% helpful (2/2)
    ‎08-02-2022 03:12 PM
    BVMS Version 10.0: please note that, currently, the export mechanisms provided in the BVMS Configuration Client do not export the user-data.
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    ‎03-22-2022 12:49 PM
    This article describes w hich camera settings influence the performance of Essential or Intelligent Video Analytics in Bosch IP cameras, and what the best practices are.
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