Security: Video

Find out from this article how can you avoid the MIC Inteox & Starlight 7100i camera wipers getting stuck.

Question Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?   Answer Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   If you are sure that you have followed correctly the steps from the article above, please collect from camera: Diagnostics logs Config file with log in credentials Event logs How to collect logs from your Bosch IP Camera/Encoder? Please check if the the following message is displayed in the logs: ✅ Tip "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false)" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end  Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.   Note: NTP synchronization is necessary if the camera is going to be claimed in the portal. Please refer also to the Help & Support page:  Claiming cameras

Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  

This behavior was improved with the release of Video Security Client/App 3.2.3.

Log4j 1.2.17 is not actively used or called by the SQL Server or by the BVMS. This means that the vulnerabilities are not exploitable unless you install some additional components that refer to the vulnerable component. Therefore, there is no risk of exploitation within the SQL Server or BVMS environment.

This article outlines the required license for operating a Bosch Forensic Search within the Genetec Security Center.

Find out from this article what should be done when the MIC IP STARLIGHT 7100I cameras pan but do not tilt

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

NetApp® from time to time provides new HDD firmware for the various HDD / disk models. In January 2024 an NetApp Knowledge Base Article was created that needs to be taken into consideration as well.

In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. As a result, existing connections between DIVAR IP all-in-one systems and Remote Portal were terminated on February 15th 2024 and will need to be restored.

In case of unexpected behavior of the Bosch Forensic Search in Genetec Security Center this page can help during the investigation and in finding the root cause of the problems

This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation. The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.

This article explains the meaning of each color on the Playback timeline in BVMS Operator Client.

This article shows what shoud be checked if the KBD-Digital cannot be connected to the BVMS workstation.

If  ‘Calibration upload to camera failed’ for CPP7.3 & CPP13 Bosch cameras please follow the below steps: Upgrade Configuration Manager to version 7.61. This must be used in combination with CPP13 Firmware 8.45 or later  

Essential Video Analytics (VCA) does not work as soon as the image is rotated to 90 degrees (under Initialization) and the camera is restarted. Additionally, the movements or objects are not recognized. As soon as you set "Rotate image" to 0 degrees and set it back to 90 degrees, motion detection via Essential Video Analytics suddenly works again.

This article presents where are the Transcoder Log settings and how to enable them for log collection.  

Find out from this article where you can find the sample audio files for the cameras added in the Alarm Management for the "Play audio on device" Action.

In this article you will find out where you can find the POST snooping code of your DIVAR IP R2

Flexidome 8000i or other future cameras with WLAN option enabled (default ON) in an IPv6 network environment: no IPv4 possible. What to do?