Related Products The information in this solution article applies to HP Workstations anf HP Enterprise Servers. The CTN table below does only contain the latest products: CTN SAP # Description MHW-WZ2R4-PEDE F.01U.319.459 WS - Performance Edition – DE MHW-WZ2R4-PEUK F.01U.319.460 WS - Performance Edition – UK MHW-WZ2R4-PERU F.01U.319.461 WS - Performance Edition – RU MHW-WZ4R4-NGDE F.01U.311.237 WS - High Performance (w/o GC) – DE MHW-WZ4R4-EEDE F.01U.311.240 WS - Extreme Edition - DE MHW-WZ4R4-NGUK F.01U.311.238 WS - High Performance (w/o GC) - UK MHW-WZ4R4-EEUK F.01U.311.241 WS - Extreme Edition - UK MHW-WZ4R4-NGRU F.01U.311.239 WS - High Performance (w/o GC) -RU MHW-WZ4R4-EERU F.01U.311.242 WS - Extreme Edition -RU MHW-WZ4R4-HEUS F.01U.311.243 WS - High Performance -US MHW-WZ4R4-EEUS F.01U.311.244 WS - Extreme Edition -US MHW-AWGC-K620 F.01U.311.245 NVIDIA Quadro K620 2GB Graphics Card MHW-AWGC-K2200 F.01U.311.256 NVIDIA Quadro K2200 4GB Graphics Card MHW-AWGC-K4200 F.01U.311.257 NVIDIA Quadro K4400 4GB Graphics Card MHW-AWGC-K5200 F.01U.311.258 NVIDIA Quadro K5200 8GB Graphics Card MHW-AWGC-ATIW21 F.01U.311.259 AMD FirePro W2100 2GB Graphics Card MHW-AWGC-ATIW51 F.01U.311.260 AMD FirePro W5100 4GB Graphics Card MHW-AWGC-ATIW71 F.01U.311.261 AMD FirePro W7100 8GB Graphics Card MHW-AWGC-M4000 F.01U.320.346 NVIDIA Quadro M4000 8GB Graphics MHW-WPD6R1-DE F.01U.316.037 WS - Mini Desktop Edition - DE MHW-WPD6R1-UK F.01U.316.038 WS - Mini Desktop Edition - UK MHW-WPD6R1-RU F.01U.316.039 WS - Mini Desktop Edition - RU MHW-WPD6R1-US F.01U.316.040 WS - Mini Desktop Edition - US MHW-WPD6R1-MWDE F.01U.316.041 WS - Mini Desktop w/ Monitor Wall - DE MHW-WPD6R1-MWUK F.01U.316.042 WS - Mini Desktop w/ Monitor Wall - UK MHW-WPD6R1-MWRU F.01U.316.043 WS - Mini Desktop w/ Monitor Wall - RU MHW-WPD6R1-MWUS F.01U.316.044 WS - Mini Desktop w/ Monitor Wall - US MHW-S380R8-SC F01U280405 Bosch Standard Application Server (WW) MHW-S380R8-SCUS F01U279506 Bosch Standard Application Server (US) MHW-S380R9-SC F.01U.314.766 Bosch Standard Application Server (WW) MHW-S380R9-SCUS F.01U.314.765 Bosch Standard Application Server (US) Solution The data collected based on the basic questionnaire (diagnostic checklist) should be used to provide the necessary information on the reported issue when opening the HP or HPE support ticket if the issue cannot be solved by simple actions described in the questionnaire. Diagnostic Preparation Checklist HP Workstations & Servers To help us provide you with a fast and efficient service, please complete this template before calling HP, or attach it when submitting a case on the HP Support Case Manager. http://www.hp.com/go/hpsc * Mandatory fields Customer information Data Company name * Company Priority Access PIN code * Customer contact name * Phone number * Service address/country * (location of the unit to repair) Contact email address * Product information Data Tips Product number * See label E.g.: M3P18EC#ACB Serial number * See label E.g.: CZC5xxxxxx, 2UA3xxxxxx Model number See label E.g.: Z440 Bios / firmware Operating system Service pack Image source Diagnostic checklist Data Tips Description of incident * E.g.: no power, fatal system error occurred. If the problem has already been diagnosed, fully document the diagnosis, process and tools used. Have any other problems with this system been reported? If so, please describe them. Was HP diagnostic software used? (Yes / No) If so, what were the results? Are any error messages displayed on the monitor? Please provide a full, detailed description. Are any LED lights on? (Yes / No) Which lights and what colour are they? Are the LEDs blinking? (Yes / No) If so, what is the blink pattern? Are the fans spinning? (Yes / No) Are there any sounds or beeping? (Yes / No) If so, please describe them. Please describe any sounds, and when they occur. Can user see Hewlett Packard logo when booting up? (Yes / No) Can the Microsoft Windows logo or other operating system logo be seen? (Yes / No) Has the system been tested with a known good power supply and / or battery? (Yes / No) Was the system tested with a known good monitor? (Yes / No) What were the results?
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