Sometimes it is possible to get a settings pane with the text out of the pane like shown below:
First check in your display settings if the scale is set to 100%, if not then change to 100%
If this will not solve the issue then do the following steps:
- Uninstall all versions of the software
- Download and reinstalled all the display drivers +
- restart PC
- Install IRIS-Net 4.0.0
- restart PC again
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Connection between DCN server and operator client will disconnect. This is occuring when using windows 10 PC's with SSD-disks.
After restart of the DCN services it will work for a while.
Also windows 10 has the 'fast startup' option enabled. This option will store settings and running services to have a fast startup. Because of this our services will start to fast and are not properly connected to the other services.
And the use of SSD-disk in the server PC can cause a start up that is to fast for the services.
In windows 10 there is the option enabled to store some services when the system has been shut down and start up again. This can cause problems with our services:
1: disable fast start-up option in the win 10 PC:
go to the control panel of windows
then go to 'power options'
then click on 'choose what the power buttons do'
then click on 'Change settings that are currently unavailable'
then disable 'Turn on fast startup'
Also the use of an SSD disk in the server PC can cause some startup problems with our DCN-NG software. You can fix this by doing the following:
go to the services
right-click on 'DCN-SW Server'
click on 'Properties'
Change startup type to 'Automatic (Delayed start)'
Now restart the PC and test with these settings.
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When using PRS-4OMI4 in a Praesideo system, there was a delay and jittering when they made an announcement from 1 NCO to the other NCO
The problem was caused by older OMNEO firmware within the OMI’s.
Though the Praesideo software in the OMI’s was relatively up-to-date (4.37), the OMNEO firmware was not. Unfortunately, updating the Praesideo software through the optical bus does not also update the OMNEO firmware as this is a completely different path (OMNEO is updated through the Ethernet connection of the OMI).
Due to some issues with OMNEO Firmware Update Tool v5.40 not working with unsigned firmware files (and the OMNEO firmware files are unsigned), it’s recommended to use OMNEO FWUT that comes with the Praesideo software folder. This version can be found on the Praesideo software folder then the folder 'Tools' , 'PRS-4OMI4 config tools'.
Install the 'SetupOMNEOfirmwareUploadTool(64).msi'.
Install the 'PRS-4OMI4 Network Firmware Vx.xx.xxxx.msi'.
Open the OMNEO firmware upload tool.
Select the PRS-4OMI4 units that needs the update.
Click on 'Upload'
Select the needed firmware file
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