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Symptoms   The iris works by limiting the amount of light that hits the image sensor. Too little light can make everything dark, and too much light can make the image overexposed or washed out. The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions. Therefore, it’s important to have an iris that’s specifically suited for your camera’s location.   Scenario   The MinIris and MaxIris values cannot be read-out from the camera. Two fields: MinIris and MaxIris are missing from the Exposure node from the GetImagingSettingsResponse SOAP document.   Solution   First of all, you need to check if the software you are using it is fully interoperable with all third-party ONVIF Profile T conformant IP devices, such as cameras and encoders. The MIC IP Starlight 7100i camera conforms to the specifications for ONVIF Profile S and ONVIF Profile G. For H.265 configuration, the camera also supports Media Service2, which is part of ONVIF Profile T According to the ONVIF™Imaging Service Specification and to the ONVIF Profile Feature overview, Iris is part of the "Imaging settings" and "Imaging setting" belongs to ONVIF Profile T. If you test this in the ONVIF Device Test Tool (tested in version 19.12 rev. 5581) you will see that the option for this camera type (MIC IP Starlight 7100i) will pass successfully, as can be seen in the following screenshots: Latest ONVIF Device tool version can be downloaded from here Also note that this test report contains the Min and Max values   Why MinIris and MaxIris are missing from the Exposure node from the GetImagingSettingsResponse SOAP document? According to the official documentation from ONVIF, MinIris and MaxIris are missing because this is an optional float. Therefore, the GetOptionsResponse may contain the MinIris and MaxIris values such as the following: <tt:Iris> <tt:Min>1.00</tt:Min> <tt:Max>13.00</tt:Max> </tt:Iris> Nice to do: In order to receive min and max iris from GetOptions, you can also try updating the camera to the latest firmware. ... View more

This article provides you the solution when the MIC IP starlight 7100i camera wiper stops on the screen. Furthermore, you will learn how to perform a physical reset of the camera. It is also recommended that you read this step-by-step guide to prevent snow and ice buildup on the pan mechanism of Bosch MIC IP Cameras.   Step-by-step guide   Follow the steps below in the following order: 1) Prevent Ice Build-up as this potentially can cause the wiper to get stuck There is a possibility for ice to build up either on the base of the unit (upright) or on the camera head(inverted) during a severe winter storm. Recommendations to avoid this Installed Upright Run a slow Autopan or a preposition tour during the ice/snow storm. The movement will prevent the shaft from freezing in place. Installed Inverted (any of the following or a combination of these can be used) Randomly issue one of the wiper commands during a snow or ice storm to prevent the wiper from freezing to the window. Have an ATSL script associated with an Alarm output that can trigger a periodic one shot wiper command. The operator could trigger the alarm output when a snow/ice storm is expected. This will help avoid ice build-up on the window. Run a preposition tour during the storm that includes a preposition that moves the camera to the bottom tilt limit and stays there for a minimum of 20 seconds to allow some of the moisture to drain away from the wiper/window. Resolution: If ice build-up does occur on the window, then tilt the camera straight up. Wait for the ice to melt before issuing the Wiper command. The defrost time required will vary depending on the ambient temperature and the thickness of the ice.   2) Update camera firmware > check release note if a wiper improvement was implemented MIC firware below 6.61 potentially could show intermittent failing wiper 3) Power cycle, 10 seconds without power 4) Factory reset via WEB GUI > Installer menu Click Defaults to restore the factory defaults for the camera. A confirmation screen appears. Allow several seconds for the camera to optimize the picture after a reset. Note: Clicking this button also clears the service-level password. Operators must reset the password before doing anything else. ⚠️ Caution! Do not remove power to the unit during a factory default or a firmware update. Wait at least two minutes for the default process to complete. If the unit appears to be "frozen" after two minutes, then reboot the unit. Go to the MIC and physical inspect the wiper and the Nut that is used to hold the wiper. Please be sure that it is tight enough. Perform a factory reset by pressing and holding the button on the back of the camera. (MIC7100 only) ❗ If above did not help, please proceed with RMA for this camera. ... View more

Question   When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?   Answer   In BVMS Configuration Client, select "Devices" tab and search for your VSG (Video Streaming Gateway). Extend "VRM Devices" menu and select the Streaming Gateway under the Pool menu. Go to "Service" tab > "Advanced" tab > here is the option you are looking for: Debug Logging     ⚠️ WARNING! After you finished collecting the logs, please DO NOT forget to uncheck the box near the "Debug logging" option. ... View more

This article provides you the way you can set the VIDEOJET decoder 8000/ 7000 (VJD-8000/ VJD-7513) to factory default. Article requirements: VIDEOJET decoder 8000/ 7000 Keyboard monitor   Step-by-step guide   According to the Release letter of VIDEOJET decoder 8000, the physical access to the system via keyboard is protected by a log-in dialog. As soon as a keyboard is connected, a login message appears that can only be closed by entering the ‘service’ password or by removing the keyboard. With successful login, standard applications like Command Shell, Explorer, Task Manager and Control Panel are automatically started, improving support in case of issue investigation.   ✅ A special function within this dialog allows to set the unit to factory defaults by entering ‘factoryreset’ instead of the password. Plug in the Keyboard, and when the password is requested, enter "factoryreset" without quotes. If “factoryreset” doesn’t work, please try typing “factorydefault”. ... View more

Question   How the video stream management works when using the Remote Portal connect feature? Does the cloud-service simply initiate the connection between device and client, or throughout the video stream as well?  For example: Assuming a Remote Connect, the camera is viewed by Video Security App (connecting via Remote Portal) — but physically connected via a local WiFI (LAN).  Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?   Answer   When using the Remote Portal connection, the LAN connection (local link) is disabled. It means that all video goes through the cloud: Camera > Remote Portal tunnel > VSC App This behavior was implemented in Video Security App version 3.2. Find out now from this video about our Bosch Remote Portal and its great benefits for installers! ... View more