Newer NetApp controller firmware might be approved and qualified by BOSCH. This article only refers to a introduction in time of a 11.50 firmware generation. (e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH) Details can always be found at the BOSCH product catalogue: https://commerce.boschsecurity.com/us/en/DSA-E-Series-E2800-60-bay/p/34919710859/ and
Potential for Data Inconsistency Issues on E-Series Storage Systems
With the controller firmware 11.50.1 and newer version an issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). In July 2019 BOSCH announced the need to update from all former NetApp controller firmware 08.30.40.00 to newer versions. These newer versions should be certified and approved by BOSCH. In 2019 there was also an announcement by NetApp. All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcemnt of NetApp. This was announced by NetApp on their support websites (see https://mysupport.netapp.com/).
Bosch approval 31st of January 2018
Bosch approval 7th of May 2019
Bosch approval 20th of September 2019
newer NetApp firmware versions:
NetApp Firmware 08.30.40.00 no longer allowed for usage
NetApp Firmware: 11.50.R1 no longer allowed for usage
NetApp Firmware: 11.50.2 no longer allowed for usage
BOSCH qualifies and approves new global NetAp frmware vversions for E2800 controllers. Please always use the latest approved NetApp global firmware where possible
Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording.
Products that were affected:
All DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay)
Example product variants:
DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A
DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT
Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website
Summary of issue
NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.
First announced in 06/2019: The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release.
No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that is recommended by BOSCH and NetApp. The same applies for HDD firmware.
Solution: Update the NetApp Controller Firmware
Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. Please reach out to your local BOSCH technical team and BOSCH BT-SC/ETP-MKP team to ensure that the relevant NetApp Firmware has been approved to be usable for 24/7 video recording and replay use case. Even the global NetApp Firmware can be installed on BOSCH submodel ID 356
Where to get the Controller Firmware
All customers with a full NetApp NOW support account and valid warranty on their system can download the controller firmware by using the own NetApp user account. The verison offered at the NetApp NOW platform should be certified and allowed by BOSCH for video use cases. See also: https://community.boschsecurity.com/t5/Security-Video/TB-VS-date-2020-04-22-New-Firmware-11-50-3R1P3-is-available-for/ta-p/12778
In caase the download option is not offered to one of our customers, we kindly ask to make sure that the unit is registered on the company and that the NetApp NOW account belongs to the company that has registered the unit. In all other cases, please recout out to the BOSCH Support organisation or local Bosch Technical Support desk.
A NetApp SANtricity firmware / controller firmware package for E2800 model can be downloaded from the NetApp NOW website. Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html
Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060
NetApp Support Bulletin, please view the following URL: https://kb.netapp.com/app/answers/answer_view/a_id/1086731 (As the URL can change any time by NetApp, search for the KB id 1086731)
Steps to update
The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself.
NVSRAM File for for duplex.
NVSRAM file for simplex
and the controller firmware
Download the latest SANtricity OS software files from the NetApp Support Site to your management client.
From SANtricity System Manager, select Support > Upgrade Center .
In the area labeled “SANtricity OS Software upgrade,” click NetApp Support .
On the NetApp Support Site, click the Downloads tab, and then select Software .
Locate E-Series/EF-Series SANtricity OS (Controller Firmware) .
For the platform, select E2800 , and click Go!
Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download .
Follow the online instructions to complete the file download.
Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
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BVMS Mobile Video Service - Creating a Self-Signed Certificate to establish a trusted connection
Some sites may request or require that the connection to the Mobile Video Service is a trusted connection. The following procedure will allow you to create a self signed certificate to allow a trusted connection between a web browser and MVS.
-Navigate to the Microsoft Management Console
Run command mmc.exe
Go to File ---> Add/Remove Snap-in…
Highlight Certificates and Add for Computer Account
You should see certificates listed for Local Computer
Save a copy of this console to the Desktop
-Run Windows PowerShell ‘as administrator’ on the MVS Server
Run the following commands in Windows Power Shell to create the self-signed certificate including the IP address of the MVS and the DNS name so both will work when accessing from a web browser.
$todaydt = Get-Date
$20years = $todaydt.AddYears(20)
New-SelfSignedCertificate -DnsName "mvsIPaddress",”DNSname” -notafter $20years
If creation was successful, you will see a thumbprint with a hash as well as the subject CN=ipaddress
-Navigate back to your saved MMC console
Find the newly created certificate under the Personal ---> Certificates directory
Copy the Certificate to Trusted Root Certification Authorities ---> Certificates directory
-Navigate to the IIS Manager
Highlight the server machine name on the top-left and then double-click Server Certificates
Double-click the created certificate and verify that a private key corresponds to the certificate and that the certificate is OK under the Certification Path
Expand the server machine name on the left to reveal the Sites
Select Bindings… on the far right-hand side
Edit the Binding for 443
Select the newly created certificate under the SSL certificate dropdown
Click Yes that you want to change the binding
Add… new binding
Choose BoschVms in the SSL certificate dropdown
-Navigate to the BVMS Config Client to edit the MVS URL
Change the MVS URL to reflect port 444
Red X should go away
Save/Activate (BVMS will be bound on the new port and still be able to communicate with the MVS server
-Open Internet Explorer (as administrator) and navigate to the MVS URL using the IP address or the DNS Name
Continue to the site with the certificate error
Click on the certificate error in the navigation bar
Click View Certificates and then Install Certificate
Install for the Local Machine
Place certificate in the Trusted Root Certification Authorities store
Click Finish and close out the browser
Open IE again and navigate back to the MVS. There should be no more error.
*The reason behind changing the port to 444 is to make browser access for basic users easier. This way basic users only have to enter the IP address or DNS name and do not have to enter a special port in the URL.
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