Possible causes and solution(s)
Bosch Video Management System
The Bosch VMS Operator Client offers "jump to next"/ "jump to previous" functionality for recordings. This functionality may fail if the search for the next/ previous recording exceeds 10 seconds.
The following guidelines help to avoid such timeouts:
- Zoom as far as possible into the timeline before triggering the "jump to next”/”jump to previous" operation. - Zooming in restricts the area of search, and therefore makes search timeouts less likely. - Search forward rather than backward, because forward searches are more efficient. - Search in VRM recordings rather than in DIVAR recordings, because VRM playback performance is much better.
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Related Products The information in this solution article applies to HP Workstations anf HP Enterprise Servers. The CTN table below does only contain the latest products: CTN SAP # Description MHW-WZ2R4-PEDE F.01U.319.459 WS - Performance Edition – DE MHW-WZ2R4-PEUK F.01U.319.460 WS - Performance Edition – UK MHW-WZ2R4-PERU F.01U.319.461 WS - Performance Edition – RU MHW-WZ4R4-NGDE F.01U.311.237 WS - High Performance (w/o GC) – DE MHW-WZ4R4-EEDE F.01U.311.240 WS - Extreme Edition - DE MHW-WZ4R4-NGUK F.01U.311.238 WS - High Performance (w/o GC) - UK MHW-WZ4R4-EEUK F.01U.311.241 WS - Extreme Edition - UK MHW-WZ4R4-NGRU F.01U.311.239 WS - High Performance (w/o GC) -RU MHW-WZ4R4-EERU F.01U.311.242 WS - Extreme Edition -RU MHW-WZ4R4-HEUS F.01U.311.243 WS - High Performance -US MHW-WZ4R4-EEUS F.01U.311.244 WS - Extreme Edition -US MHW-AWGC-K620 F.01U.311.245 NVIDIA Quadro K620 2GB Graphics Card MHW-AWGC-K2200 F.01U.311.256 NVIDIA Quadro K2200 4GB Graphics Card MHW-AWGC-K4200 F.01U.311.257 NVIDIA Quadro K4400 4GB Graphics Card MHW-AWGC-K5200 F.01U.311.258 NVIDIA Quadro K5200 8GB Graphics Card MHW-AWGC-ATIW21 F.01U.311.259 AMD FirePro W2100 2GB Graphics Card MHW-AWGC-ATIW51 F.01U.311.260 AMD FirePro W5100 4GB Graphics Card MHW-AWGC-ATIW71 F.01U.311.261 AMD FirePro W7100 8GB Graphics Card MHW-AWGC-M4000 F.01U.320.346 NVIDIA Quadro M4000 8GB Graphics MHW-WPD6R1-DE F.01U.316.037 WS - Mini Desktop Edition - DE MHW-WPD6R1-UK F.01U.316.038 WS - Mini Desktop Edition - UK MHW-WPD6R1-RU F.01U.316.039 WS - Mini Desktop Edition - RU MHW-WPD6R1-US F.01U.316.040 WS - Mini Desktop Edition - US MHW-WPD6R1-MWDE F.01U.316.041 WS - Mini Desktop w/ Monitor Wall - DE MHW-WPD6R1-MWUK F.01U.316.042 WS - Mini Desktop w/ Monitor Wall - UK MHW-WPD6R1-MWRU F.01U.316.043 WS - Mini Desktop w/ Monitor Wall - RU MHW-WPD6R1-MWUS F.01U.316.044 WS - Mini Desktop w/ Monitor Wall - US MHW-S380R8-SC F01U280405 Bosch Standard Application Server (WW) MHW-S380R8-SCUS F01U279506 Bosch Standard Application Server (US) MHW-S380R9-SC F.01U.314.766 Bosch Standard Application Server (WW) MHW-S380R9-SCUS F.01U.314.765 Bosch Standard Application Server (US) Solution The data collected based on the basic questionnaire (diagnostic checklist) should be used to provide the necessary information on the reported issue when opening the HP or HPE support ticket if the issue cannot be solved by simple actions described in the questionnaire. Diagnostic Preparation Checklist HP Workstations & Servers To help us provide you with a fast and efficient service, please complete this template before calling HP, or attach it when submitting a case on the HP Support Case Manager. http://www.hp.com/go/hpsc * Mandatory fields Customer information Data Company name * Company Priority Access PIN code * Customer contact name * Phone number * Service address/country * (location of the unit to repair) Contact email address * Product information Data Tips Product number * See label E.g.: M3P18EC#ACB Serial number * See label E.g.: CZC5xxxxxx, 2UA3xxxxxx Model number See label E.g.: Z440 Bios / firmware Operating system Service pack Image source Diagnostic checklist Data Tips Description of incident * E.g.: no power, fatal system error occurred. If the problem has already been diagnosed, fully document the diagnosis, process and tools used. Have any other problems with this system been reported? If so, please describe them. Was HP diagnostic software used? (Yes / No) If so, what were the results? Are any error messages displayed on the monitor? Please provide a full, detailed description. Are any LED lights on? (Yes / No) Which lights and what colour are they? Are the LEDs blinking? (Yes / No) If so, what is the blink pattern? Are the fans spinning? (Yes / No) Are there any sounds or beeping? (Yes / No) If so, please describe them. Please describe any sounds, and when they occur. Can user see Hewlett Packard logo when booting up? (Yes / No) Can the Microsoft Windows logo or other operating system logo be seen? (Yes / No) Has the system been tested with a known good power supply and / or battery? (Yes / No) Was the system tested with a known good monitor? (Yes / No) What were the results?
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Related Products Bosch Recording Station Appliance (BRS) Issue Just installing Microsoft Security Patches on a BRS Appliance will cause a BSOD after reboot. Solution The following steps are necessary: Download and extract Superbmc driver (3186.zip) Copy Superbmc.sys to C:/Windows/System32/drivers (Replace the existing file) Restart BRS system Install Microsoft Security Patch windows6.1-kb4012212-x86_6bb04d3971bb58ae4bac44219e7169812914df3f.msu Restart BRS system Notes If the customer has already done the Microsoft Security Patches and got the BSOD ( Blue Screen of Death ) after reboot, what is the best way to remedy the situation? There are two different ways to fix the BSOD on a BRS Appliance: Recovery from DOM Boot Windows in "Safe mode" (F8) and revert updates. The above mentioned security update MS17-010 is also suggested to prevent other malware attacks, such as the most recent Petya Ransomware. https://blogs.technet.microsoft.com/mmpc/2017/06/27/new-ransomware-old-techniques-petya-adds-worm-capabilities/
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Related Products DIVAR network and DIVAR hybrid video recorders. Question After changing the resolution of monitor to UHD (3840*2160), the attached monitors results always black. How to recover? Answer Not all monitors support UHD, resulting in black screen. The local user interface does not have a recovery mechanism. However, having network access, the value can be adapted by the web browser interface: settings -> display -> resolution Choose a value supported by the connected monitor.
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Related Products Common Product Platforms (CPP) Background: In December 2017 information about two vulnerabilities in modern processors were published. These exploits are often referred to as Meltdown and Spectre. Due to the nature of the flaw, many processors (AMD, ARM, Intel, etc.) are considered vulnerable. In order to use the exploit, an attacker needs to execute malicious code on the target system. It is thus generally advised to protect systems from unauthorized access (e.g. by using a strong password policy). Solution Our IP cameras and encoders are based on Common Product Platform (CPP) designs. Each CPP uses a specific System-on-Chip (SOC), or a family of SoC’s, which inherit various CPU cores. Some of them include ARM cores, which are considered vulnerable. We therefore have analyzed our Common Product Platforms if they are affected, with the result: Our Common Product Platforms CPP-ENC, CPP3 and CPP4 are not affected by the vulnerabilities. The processors used in the SoC’s of our Common Product Platforms CPP6, CPP7 and CPP7.3 are affected. But as we do not allow 3rd party code being installed or executed on our cameras, successful exploitation is considered not possible with Meltdown or Spectre. In short, our IP cameras and encoders are not vulnerable to Meltdown or Spectre exploitations. Notes To endure insusceptibility it must be ensured to have recent firmware installed on the devices and access protection kept on a reasonable level.
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