In case of unexpected behavior of the Bosch Forensic Search in Genetec Security Center this page can help during the investigation and in finding the root cause of the problems
Search is not delivering any results or showing an error in the filter section.
First of all, it is important to mention that it is not necessarily an error, when no search results are presented after a successful search. There are multiple reasons like:
If you encounter an error message during the search execution, also follow the steps below.
There are several possible root causes for such issues
In general - the Genetec logging mechanism provides a good way of retrieving additional, more specific information in certain scenarios.
In case there's no solution to the issue, further investigation with the support team is needed and trace logs are very much necessary to understand what's going on on the installation.
The trace logging is similarly activated in Genetec as the normal loggers, except that a file and some file parameters need to be specified as depicted below: