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    How to add a Bosch IP camera to Alarm Management by its MAC address?

    note.png Important Updates:

    1. The support of Bosch Site Monitor App for iOS and Android devices will end by 31.06.2024. Bosch Video Security App will be the replacement, which is available in the Google Play Store as well as the Apple App Store for download. Please note that in order to use the Bosch Video Security App, your cameras need to be licensed and commissioned through Bosch Remote Portal (requires firmware 6.10 or newer). Please address your local sales representative for obtaining new licenses.

    2. Please also note that from July 2024 on, it will be not possible to commission new devices via MAC address (Device Layer). Running devices remain untouched, but new commissioning will be only possible with Remote Portal devices from then on.

     

    In Alarm Management there are different user roles involved who can add a Bosch IP camera:

    • Installer:

      The Installer mounts the camera on-site, connects it to the Internet and commissions the camera to Alarm Management with Camera Quick Install website.

      The Installer also performs VCA (motion detection) configuration if required and verifies the triggers from the camera.

    • Integrator:

      The Integrator configures the Account in Alarm Management Configuration website and adds the camera to the related site

      Please follow below steps to add a camera to Alarm Management.

     

    Step-by-step guide

     

    1. Add the Camera to Alarm Management as Installer

     

    1.1 Commission the Camera

     

    To add a Bosch IP camera to the Alarm Management perform the following steps:

    1. Unpack the camera, note the MAC address.

    2. Mount the camera, connect power supply and network cable.

    3. Optional connect input contact (to trigger alarm on input), microphone and loudspeaker.

    4. Connect the network cable to an Internet router and make sure that the router is connected to the Internet.

    5. Open Alarm Management Camera Quick Install website (/install), log in as Technician.

    6. Type the MAC address and click 'Add to Cloud'.

    Central_Support_0-1688116259931.png

     

    The device is being commissioned, secured and added to the system, the initial configuration is being applied.

    7. Verify the live video from the camera; modify the camera orientation if needed.

    Central_Support_1-1688116312900.png

     

    1.2 Configure Motion Detection (VCA)


    1. Click 'Open Device Page'
    2. In 'Configuration' tab click 'Alarm' and then click 'VCA'.

    3 How to add a Bosch IP camera to Cloud-based Services (CBS) by its MAC address.png

    3. In VCA select 'Profile #1' and click button 'Set'.

    4. In Configuration configure the required VCA tasks, then click 'Save'. See the related articles for more details on motion detection (VCA) configuration.

    Note: VCA Configuration remotely through the camera website is only supported if

    • Internet Explorer 11 is used, and
    • Bosch Video SDK is installed, and
    • Active X components are enabled in the browser.

    If this is not possible, VCA configuration needs to be done with Bosch Configuration Manager in the local network.

    Central_Support_2-1688116356211.png

     

    5. Close the Device Page.

     

    1.3 Verify the Trigger from the Camera

     

    To verify the trigger from the camera, e.g. motion or input event, perform the following steps:

    1. Open Alarm Management Camera Quick Install website (/install), log in as Technician.

    2. Type the MAC address and click 'Add to Cloud'.

    3. Click "Clear list" to clear the Event Log.

    4. Trigger an event (e.g. Motion or Input).

    5. Verify the trigger in the camera's Event Log.

    Central_Support_4-1688116426643.png

     

    2. Add the Camera to Alarm Management as Integrator or Config Agent

     

    2.1 Add the Camera to a Site

     

    1. Open Alarm Management Configuration website (/config), log on as Integrator or Config Agent.

    2. Enter the related Account - or create a new Account for the customer.

    Central_Support_5-1688116461345.png

     

    3. Enable 'Video Clip Upload' if required. (If video clip upload is disabled, an alarm snapshot is stored).

    Central_Support_6-1688116477025.png

    4. Enter the related Site - or create a new Site.
    5. Click '+' button to add the pre-commissioned camera to this Site.
    6. Mark the pre-commissioned camera and click 'Add'.

    Central_Support_7-1688116495989.png

     

    7. Rename the device (camera) and click 'Save Changes'.

    8. If trouble warnings should be sent to the Monitoring Center please activate 'Send trouble events to monitoring center' and click 'Save Changes'.

    Central_Support_8-1688116528553.png

     

    9. Click tab 'Channels' and set a Reference Image.

    Central_Support_9-1688116573393.png

    10. Rename the channel.
    11. Select the device on which the microphone and loudspeaker are connected to (Associated Audio Device).

    Central_Support_10-1688116594852.png

    12. Configure Audio Options for the Operator Interface (Investigation Mode):

    a. 'Activate Audio Verification' allows the operator to listen to audio from the site.
    b. 'Activate Audio Intervention' allows the operator to speak through the loudspeaker into the site.

    Central_Support_11-1688116605841.png

    13. Optional configure Video Options for the Operator Interface (Investigation Mode).

    Central_Support_12-1688116617349.png

    14. Click 'Save Changes'.

     

    2.2 Configuring Motion Detection (if not yet done by the Installer)

     

    1. Open Alarm Management Configuration website (/config), log in as Config Agent.

    2. Enter the related Account.

    3. Enter the related Site.

    4. Click 'Open Device Page' for the newly added camera

    5. In 'Configuration' tab click 'Alarm' and then click 'VCA'.

    13 How to add a Bosch IP camera to Cloud-based Services (CBS) by its MAC address.png

    6. In VCA select 'Profile #1' and click button 'Set'.

    7. In Configuration configure the required VCA tasks, then click 'Save'. See the related articles for more details on motion detection (VCA) configuration.

    Note: VCA Configuration remotely through the camera website is only supported if

    • Internet Explorer 11 is used, and
    • Bosch Video SDK is installed, and
    • Active X components are enabled in the browser.

    If this is not possible, VCA configuration needs to be done with Bosch Configuration Manager in the local network.

    Central_Support_3-1688116373096.png

     

    8. Close the Device Page.

     

    3. Connectivity

     

    Ports used from the customer’s site to Bosch Security Cloud:

     

     

    Ports used from the clients to Bosch Security Cloud:

     

    • Port 443 TCP (HTTPS)
    • Port 42090 TCP

    14 How to add a Bosch IP camera to Cloud-based Services (CBS) by its MAC address.png

     

    Overview Domain Names and IP addresses

     

    Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT dept might open the needed ports.

    The following domain names now must be reachable from the cameras on customer’s site.

    DNS needs to be activated so that cameras can connect to the hosts specified below.

    In case no DNS server is available column “ Destination (IP address)” shows the IP addresses to be used.


    Source
    Destination (Domain name)
    Destination (IP address) *
    Description
    On-site cameras dm201.cbs.boschsecurity.com:42000 52.29.80.17:42000 Cloud Connector (camera firmware >= 6.40 without device certificate)
    On-site cameras dm443.cbs.boschsecurity.com:42000 52.28.164.9:42000 Cloud Connector (camera firmware >= 6.40 with device certificate)
    On-site cameras 36.mcg.escrypt.com:80 139.15.237.48:80 Certificate Revocation List (CRL)
    On-site cameras

    xxx.cbs.boschsecurity.com:42000

    ww.xx.yy.zz:42000 Alarm Management camera endpoint **
    On-site cameras

    Americas: ntp-us.cbs.boschsecurity.com

    EMEA: ntp-eu.cbs.boschsecurity.com

    Asia/Pacific: ntp-ap.cbs.boschsecurity.com

      Time server

    * Note that public IP addresses might change, only domain names stay fix!
    ** Contact tech support for your cloud instance’s domain name and IP address.

     

    See also:

    book-lightbulb.pngTroubleshooting Camera Connectivity & Bosch Remote Portal 

    Version history
    Last update:
    ‎02-23-2024 03:53 PM
    Updated by:
    Contributors
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