If a computer on which VRM Server is started is simultaneously accessed by multiple Configuration Manager programs, this can result in an inconsistent VRM configuration. Ensure that different people do not make changes to the configuration at the same time.
VRM 3.82 version:
VRM 3.83 version:
Please note that the interface for VRM v3.83 has changed on the log collection.
You can also collect the device maintenance logs from the VRM monitor (for VRM 3.50 or newer)
VRM 4.00/ 4.20 version:
Access the VRM via a Web Browser and collect the logs from the Web GUI.
VRM stores data for 30 days by default so this needs to be taken into account when selecting the start date and end date for the logs. (for a better overview, it is advised to export all the 30 days, this way tech support can make a better assumption on the issue)
Once selected and all the check boxes have been checked, select the “export as zip” button, a download will start automatically.
Do not collect RCP+ logs via the web interface if this is a large system with many camera's. Collect RCP+ log folder separately if asked to provide.
Please include the Block Info logs for specific camera's that may have recording issues.
Always include the Current configuration.