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    How to collect logs from your Bosch IP Camera or Encoder?

    The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms.

    At some point, the Central Support Team may ask you to provide the logs of your Bosch IP camera and or Encoder.
    Think of diagnostics logs, config file, maintenance logs etc.

    This article explains you how and where you can get the logs of your camera.

     

    Article requirements:

    • Bosch camera
    • PC
    • Browser

     

    Step-by-step guide

     

    1. Open one browser and type the IP address of your camera
    2. Login using its credentials

    3. Diagnostics logs:
      Note: 
      Diagnostics logs can only be found on Moving cameras
      Go to:
       Configuration > Service > Diagnostics

      Wait a few seconds until the logs are displayed and click on the Save button. The "diagnostics.txt" file will be downloaded:

      1 How to collect logs from your Bosch IP CameraEncoder.png

      Example:

      2 How to collect logs from your Bosch IP CameraEncoder.png

    4. Config file and the Maintenance logs
      These can be found in Configuration Service > Maintenance
      Click both buttons named "Download". The Config file and the Maintenance Logs will be downloaded.
      Don't forget to provide the Central Technical Support team with the password for decrypting Configuration file; as-well provide the camera Service password.

      3 How to collect logs from your Bosch IP CameraEncoder.png

     

    Additional logs:

    1. Event logs:
      Under Configuration > Service Logging you can find the Event logs.
      If the Central Technical Support team ask you to provide them with the event logs, please select "All" from "Number of displayed entries" and click on the Download log at the bottom of the page.

      4 How to collect logs from your Bosch IP CameraEncoder.png5 How to collect logs from your Bosch IP CameraEncoder.png

    2. Dashboard:
      Please pull this when the issue is present, or when all normal connections are active as we can see in here the precise amount of connections and the connection type.
      Click on the "Dashboard" tab, near Configuration and hit the Export button to download this information, as well provide a full screenshot of this page

      6 How to collect logs from your Bosch IP CameraEncoder.png
    Version history
    Revision #:
    2 of 2
    Last update:
    ‎10-26-2021 11:16 AM
    Updated by:
     
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