Release Notes - Remote System Management (cloud service)

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Overview:

• General
  
  • Document history
• Applicable DIVAR IPs
• Remote System Management - Q1/2023 - Initial Release
  
  • New functionality
  • Changes
  • Resolved Issues
  • Limitations / Known issues

General

Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.

The service brings peace-of-mind to end customers by enabling 24/7 system monitoring in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a hard drive failure. The secure MQTTS connection also preserves data privacy, as video footage cannot be accessed by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remote software and firmware rollouts, keeping the system up-to-date and secure. Cloud connectivity is based on a single outbound connection from the DIVAR IP to Remote Portal, where the DIVAR IP consolidates all inbound and outbound communication for the entire video system.

The service is designed to be used by larger end customer organizations performing their own system maintenance across multiple dispersed sites, or by installers offering such services to a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problem.

For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".

Document history

Date	Change
2023-03-10	Initial release notes

Applicable DIVAR IPs

 Note: for latest system requirements always refer to the latest datasheet in the product catalog by searching for "CBS-RM-DIP".

Hardware	Software
DIVAR IP all-in-one 4000	DIVAR IP System Manager 2.0 or above
DIVAR IP all-in-one 6000	DIVAR IP System Manager 2.0 or above
DIVAR IP all-in-one 7000 (DIP-73x)	DIVAR IP System Manager 2.0 or above
Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode.

Remote System Management - Q1/2023 - Initial Release

New functionality

Use Case	ID	Description
Inventory Management	343	Review DIVAR IP and camera hardware inventory information (model, serial number and more) Review installed DIVAR IP software inventory details (BMVS version and patches, BVMS sub-components like VRM, Windows version) Review installed camera firmware versions Inventory report for hardware as well as software / firmware details, incl. CSV exports Update campaign reports, incl. CSV exports
Update Management	341	Updates via Remote Portal for BVMS patches BVMS sub-components like VSG, VRM, … Camera Firmware (flexible version choice) DIVAR IP System Manager
Health Monitoring	342	Real-time status Connectivity (DIVAR IP and cameras) Update availability (DIVAR IP and cameras) Camera access authorization and certificate validity Recording health insights (for all instances per camera) Green - no issues Yellow - camera buffers packets as it cannot reach its iSCSI target Red - packet loss occurred DIVAR IP hardware health insights (based on SuperDoctor 5) Power Supply status RAID status Physical disk status (incl. operating system drives) Temperature Fan status Chassis intrusion Health alerts via Email

Changes

Use Case	ID	Description
General Remote Portal changes with influence on the service	1252	"Service Licensing" now supports three new licenses/CTNs: CBS-RM-DIP4 Remote System Management DIP 4000 1yr CBS-RM-DIP6 Remote System Management DIP 6000 1yr CBS-RM-DIP7 Remote System Management DIP 7000 1yr

Resolved Issues

Not applicable

Limitations / Known issues

Use Case	ID	Description
Update Management	1267	It is currently not supported to upgrade the BVMS versions.
	403074	BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation.
Health Monitoring	1721, 1722, 1723	Health status synchronization in Remote Portal user interface can require a page refresh
License Management	405388	It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP.
Remote Connect via Video Security Client / App	147	The MQTTs connection used for this service does not support video streaming. An optional path for video streaming is planned to be added later. Adding cameras directly to Remote Portal, in parallel to the MQTTs connection, is neither tested nor supported.