Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    C-SOFT dongle key error codes - What do they mean?

    Question

    C-Soft dongle key error codes - What do they mean?

     

    Answer

    Error 71 - Unable to read the key.  Most common error.

    Csoft error 71.jpg
    To correct this error you will need to first check that you have a dongle key or a licensed AD-HB4 plugged into the computer.

    If you have a licensed AD-HB4 please contact telex technical support for further assistance.
    If there is a dongle key, then see the attached document to reload the driver for the dongle key.



    Error 13 - sp_io_communications_error.


    The system device driver is having problems communicating.  verify the device driver is correctly in...

    If the driver is installed correctly, then try a different key if you have one. There may be a hardw...
    If you do not have another key you will need to contact our customer service at 1-800-553-5992

     

    Version history
    Revision #:
    1 of 1
    Last update:
    ‎04-08-2020 08:11 PM
    Updated by:
     
    Labels (1)
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist