C-SOFT dongle key error codes - What do they mean?

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Question

C-Soft dongle key error codes - What do they mean?

Answer

Error 71 - Unable to read the key.  Most common error.


To correct this error you will need to first check that you have a dongle key or a licensed AD-HB4 plugged into the computer.

If you have a licensed AD-HB4 please contact telex technical support for further assistance.
If there is a dongle key, then see the attached document to reload the driver for the dongle key.



Error 13 - sp_io_communications_error.

The system device driver is having problems communicating.  verify the device driver is correctly in...

If the driver is installed correctly, then try a different key if you have one. There may be a hardw...
If you do not have another key you will need to contact our customer service at 1-800-553-5992