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    C-SOFT dongle key error codes - What do they mean?

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    Question

    C-Soft dongle key error codes - What do they mean?

     

    Answer

    Error 71 - Unable to read the key.  Most common error.

    Csoft error 71.jpg
    To correct this error you will need to first check that you have a dongle key or a licensed AD-HB4 plugged into the computer.

    If you have a licensed AD-HB4 please contact telex technical support for further assistance.
    If there is a dongle key, then see the attached document to reload the driver for the dongle key.



    Error 13 - sp_io_communications_error.


    The system device driver is having problems communicating.  verify the device driver is correctly in...

    If the driver is installed correctly, then try a different key if you have one. There may be a hardw...
    If you do not have another key you will need to contact our customer service at 1-800-553-5992

     

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    Last update:
    ‎04-08-2020 08:11 PM
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