Issue
The panel is sending each report twice to the Central Station.
Solution
There are two possible solutions
1.) Programming - If you have set more than 1 Route Group up to the same Receiver. How Route Groups work. The panel send the enabled reports to Route Group 1 Primary first if it Fails it attemps to send the report to the Backup for Route Group 1. If no back up is program it attemts to send the signals to the next Route Group the report is enable in.
Example - Fire Alarm is enable in all 4 Route Groups and the Primary is set to send reports to XYZ Receiver for all 4 Route Groups. The panel will send to XYZ Receiver 4 times, once for each Route Group. Creating 4 reports at the XYZ Receiver for 1 fire alarm.
The way to think of a Route Group is each one is it own path to a receiver could be the same receiver but this can cause duplicate reports. The panel has the ability to report to 4 different receives. You can program the panel to Send Fire Reports to 1 receiver, Burg reports to another, Access events to a third receiver and all the events to a fouth receiver.
Recommended programming if only want to report to 1 Central Station is only program 1 Route Group Primary and Backup.
2.) The reports are being sent via phone line and the panel is hanging up before the Central Station Receiver gives the panel the kiss-off tone. To correct this put two the letter "D" at the end of the Central Station phone number. Each 7 Add 7 seconds to the call to keep the panel on the phone longer. Example 18882662727DD
Part Numbers D9412GV4, D7412GV4, D9412GV3, D7412GV3, D7212GV3, D9412GV2, D9124GV2, D7412GV2, D7212GV2, D9412G, D9124G, D7412G, D7212G, D9112, D9124, D7212
