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    How to Verify D5360 Invalid RAM Passcode

    Issue

    When trying to connect using a D5360, a message comes up that says, "Invalid Ram Passcode".

    Solution

    Check the following parameters:

    1. The EPROM Revision of the panel needs to be 5.XX or higher.
    2. Make sure the reset pin is locked down
    3. Make sure the computer's AC adapter is not connected to a 110 volt outlet. Run the laptop on battery when using the D5360.
    4. It may be necessary to remove the field keypads from the SDI terminals to eliminate possible field noise.
    5. If the panel is registering a ground fault when the D5360 is connected, then unlock switch S4 on the panel and try again.
    6. Make sure the correct com port is selected
    7. Make sure 'Direct Connect' is selected before connecting to the panel

    Part numbers D7212B, D9112B, D7212B1, D9112B1, D7212, D7412, D9112, D9124, D9412, D7412G, D9124G, D9412G, D7412GV2, D9124GV2, D9412GV2, D7412GV3, D9412GV3, D5360

    Version history
    Revision #:
    1 of 1
    Last update:
    ‎06-01-2018 06:25 PM
    Updated by:
     
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