Bosch Building Technologies

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    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.

    Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.

    Not following the guideline will impact the processing time of the ticket.

     

    General Information

     

    • Customer Name
    • Site name
    • System composition
    • System drawing
    • new or existing system

     

    Symptom specific Information

     

    Problem Description

     

    • detailed problem description
    • affected units
    • screenshots of supervision tabs
    • pictures of units front
    • pictures of units back

     

    Error Frequency and conditions

     

    • recurrence of the fault
    • special condition to trigger the fault

     

    Logging Information

     

    • PA Event log via IRIS-Net
    • Screenshot of config build report
    • Speaker line loads at 30Hz
    • Speaker Line loads at 1kHz

     

    Installation Details

    Version history
    Revision #:
    1 of 1
    Last update:
    ‎06-25-2021 08:54 AM
    Updated by:
     
    Contributors
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