Perhaps you are here because you encounter a message like the one below and you cannot access your DIVAR IP 7000 R2 under proper conditions.
"The instruction at 0x6566f31c referenced memory at 0x00000008. The memory could not be read."
But what might be the cause?
Note: Please note that this example is related to the following system:
DIVAR IP 7000 R2
ATI Firepro graphics processing unit (GPU)
The message relates to NVIDIA drivers. A possible workaround could be to login as BVRAdmin and delete all NVIDIA related drivers and software from the unit.
You should go to Control Panel > Add/ remove software and remove all NVIDIA related
Please make sure that you have not upgraded the Image to 1.03 as this is a older DIP 7000 R2 with an ATI Firepro GPU instead of NVIDIA GPU. If so, check the following article, where you will find useful information about the DIVAR IP 7000R2 and DIVAR IP 6000R2 ISO image for recovery.
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Stay up to date with all recommendations, guides, tips and tricks shared by experts on the Bosch Building Technologies Knowledge Base !
RSS (Really Simple Syndication) feed is a data format used for providing users with frequently updated content.
Through the RSS option, you have constant news sources at your disposal, without having to spend time searching for them.
It constantly monitors the site and informs you through an e-mail of any new articles published on the Knowledge Base.
This step-by-step guide shows you how to add the RSS feed to your Outlook email inbox.
In the following example you will find how to add RSS feed for VIDEO security category:
Open Outlook and search for the RSS Feed folder > Right click on it >Click on " Add a New RSS Feed... "
Copy the following link in the new window that opens and click the Add button: https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-video
Organize your Outlook mailbox and add the Security: Video articles folder to Favorites
Here is the User interface of the feed reader:
Good to know:
You can add RSS feed links for the other Security categories from Bosch Building Technologies Knowledge Base !
If you are interested in Intrusion, Access Control, Fire, Public Address , Conference and Discussion systems, follow the same steps as above, but change the link with the one that suits your interests.
Security: Video https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-video
Security: Intrusion https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-intrusion
Security: Access Control https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-accesscontrol
Installed Audio: Public Address https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-audiopublic
Conference & Discussion https://community.boschsecurity.com/varuj77995/rss/board?board.id=bt_community-tkb-conference
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Remote Portal is an useful tool where you can administrate, do remote configuration, remote viewing, remote maintenance and it has a very nice way of adding new features and services solution. It’s a simple way to connect a local camera to the Remote Portal and to the end user interface.
This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App.
Bosch Configuration Manager
Valid account on Bosch Remote Portal
Tablet/ mobile phone where Video Security Client (VSC) App is installed
Add camera into Remote Portal
A. Connect camera to the Bosch Cloud
In order to make sure that your camera can connect to the Bosch Cloud, please follow the steps below:
Open Configuration Manager > My devices > login on your camera with its credentials
Go to “Connectivity” tab, set Operation to "On", click "Save" and press on “Register” button
Enter your Bosch Remote Portal credentials. If you have no account yet, go to remote.boschsecurity.com to create one
Now, the camera is connected to the Remote Portal
B. Organize your cameras in Remote Portal in Groups
Access Remote Portal and login with your Bosch Remote Portal credentials
Select “ Systems ” tab. Your camera will be displayed here:
Then, press " " button from the bottom right side > click New Group
Name the group. You can add the contact person and the physical address where the camera is located > Save You will see that there is no connectivity displayed. This is because no camera was added for the new group.
In order to assign the camera to the new group, press on the 3 dots button > press the “Move” button
Type in the target group name > Save From this point, the camera is now belonging to the “customer B” group and the connectivity is green.
C. Add a Customer user to the Remote Connect service It is important to add the Customer user to the Remote Connect service for every camera so that he is able to display these cameras on the Video Security App.
Click on the Remote Connect service card > service details page opens
Click on the " " button> click Add Customer
Select the related user > click Save
Now the Customer user can access the device
D. View camera image via Video Security App
In case you have not yet installed the app, you can find it in Download Area from Bosch Security website.
Open the App
Login with your credentials • Press on the 3 dots button from the top right corner of the App > Select Accounts > Add account > Complete your credentials > Add > You will be connected to the Bosch Remote Portal > Done
Select the Group name. In this example “Customer B”
Now, you have the possibility to watch it live. You can also go into recordings, to the PLAYBACK.
Note: The same workflow can be used to display a camera on the Windows App "Video Security Client".
If you are using your PC, you need to install Bosch Video Security Client for PC from here.
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There are more ways to connect a device to the Remote Portal: for example from the web browser or Configuration Manager.
If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.
Make sure you are connected to the Internet
1. Acces https://ping.eu > select Ping and check the firewall blocks for:
api.remote.boschsecurity.com:443 (Remote Portal endpoint)
dm35.cbs.boschsecurity.com:42000 (Video Relay Europa)
dm161.cbs.boschsecurity.com:42000 (Video Relay NA)
dm261.cbs.boschsecurity.com:42000 (Video Relay APR)
To ensure that the firewall is not blocked, you should receive the number of the packets transmitted.
2. Also, go to "Port check" and make sure that the following ports are not blocked:
Ports used from the customer's site (camera connectivity)
Port 42000 TCP
Cloud Connector and Video Relay endpoints
Port 80 TCP (HTTP)
Certificate Revocation List CRL - http://36.mcg.escrypt.com/crl
Port 443 TCP (HTTPS)
Port 123 UDP
Ports used from client side (web client, App)
Port 443 TCP (HTTPS)
Port 42090 TCP
If everything is fine, you should get the following message:
In case some ports are not in "open" status, you can manually permit the access by opening a firewall port:
Navigate to Control Panel, System and Security and Windows Firewall or press the Windows button and search for it
Select Advanced settings
Go to Inbound Rules and select New Rule
Select "Port" and click Next
Add the protocol (TCP or UDP) and the port number into the next window and click Next
Select Allow the connection in the next window and hit Next.
Select the network type as you see fit and click Next.
Name the rule something meaningful and click Finish.
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DIVAR IP 2000/ 5000 is designed for remote operation and web based configuration.
Video Security App and Video Client offer advanced playback and live viewing capabilities for all video devices connected to a DIVAR IP 2000/5000.
You can easily connect your DIVAR IP for remote administration and maintenance.
Configuration and commissioning can easily be done in the Configuration pages or through the Setup-Wizard, while the Remote Portal can be access ed at https://remote.boschsecurity.com/ for additional remote services.
Follow the steps below if you need to configure your DIVAR IP 2000/ 5000 to be accessed through the Video Security App via Bosch Remote Portal.
No need to plug in any peripherals. A standard PC or tablet can be used to set up the system via the web based configuration wizard
Open Internet Explorer or other browser and type the IP address of your DIVAR
Go to Configuration tab > Remote access > Access properties
Select "Bosch Remote Portal" from drop down menu near "Provider"
Type your domain in the URL field and your credentials from Bosch Remote Portal account
Tick the box with terms and conditions > Save
If you have no account yet, go to remote.boschsecurity.com to create one.
In case you are using a DIVAR IP 5000, follow the same steps as above to configure it.
Note: Default Gateway IP and DNS must be configured for DIP network settings, and the unit must have a functional network connection.
When the connection is successful both from DIP to Remote Portal and from Remote Portal to VSC App, then you can access your DIVAR IP from the App by clicking on the green button, like in the following picture:
Nice to know:
According to the release letter of DIVAR IP 2000/ 5000, use the following details for remote access:
Port of web interface / recordi ng system: 80 (http), 443 (http s)
Supported DDNS services: dyndns .org, no-ip.com, selfhost.com
Domain names and ports used for connectivity to Remote Portal:
dm201.cbs.boschsecurity.com:42000 (Cloud Connector)
dm35.cbs.boschsecurity.com:42000 (EMEA) / dm161.cbs.boschsecurity.com:42000 (AMEC) / dm261.cbs.boschsecurity.com:42000 (APR) (Video Relay)
api.remote.boschsecurity.com:443 (Remote Portal)
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