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This article explains how can you unregister a DIVAR IP and then disconnect it from Remote Portal. If for any reason, later on the DIVAR IP needs to be removed from Bosch Remote Portal, follow the steps below:   Step-by-step guide   1. Open DIVAR IP System Manager from DIVAR IP Windows Desktop  2. Select the   Remote Portal connection tab 3. Click the   Unregister button    This action will only unregister the device from Remote Portal. To delete the device configuration in Remote Portal, sign in to the corresponding company account. The DIVAR IP is now unregistered. The next step is to remove it from Remote Portal   4.   Login to your Remote Portal   account > go to the   System menu > select the   Three dots icon on the DIVAR IP to be removed and select Delete   5. Click  Yes   to remove the system from Remote Portal   A green banner shows that the DIVAR IP, with its connected cameras was removed from Bosch Remote Portal   Nice to know: For a better understanding of using DIVAR IP AIO 4000 & 6000 we encourage you to join our free online Training from  Bosch Building Technologies Academy ! How-to videos - Remote Systems Management ... View more

Question   Which are the capabilities and limitations of DIVAR IP AIO & Remote System Management – Blueprints?   Answer   In BVMS operation mode, both the DIVAR IP as well as the connected cameras can be managed and monitored through the Remote System Management cloud connection. In VRM and iSCSI operation mode, only the DIVAR IP is managed and monitored through Remote System Management.     Each DIVAR IP unit connects individually to Remote Portal where they can be organized and grouped according to user preferences. Each DIVAR IP needs to be licensed, no matter the blueprint.   Blueprint A: DIVAR IP all-in-one standalone system Shows a standalone DIVAR IP in BVMS operation mode with a single cloud connection from the DIVAR IP to Remote Portal   Blueprint B: DIVAR IP head system in BVMS operation mode plus additional iSCSI storage units (excl. Operator Client on workstation) A more complex system with one DIVAR IP head system in BVMS operation mode, and two further DIVAR IPs that are configured in iSCSI mode and which act as storage devices for the head system. The cameras in this system are configured on the head system, and this is also where they are found in Remote System Management, regardless of where they are recording, as they are supported on the BVMS operation mode system only. The Operator Client running on the separate Workstation, though part of the complete system, is not monitored in Remote Portal, this is why it is crossed out in the graphic. Each DIVAR IPs needs to be connected to Remote Portal individually, where they can then be organized and grouped according to preference. Each DIVAR IP needs to be licensed for Remote System Management individually as well.   Blueprint C: DIVAR IP head system in BVMS operation mode plus additional iSCSI storage and VRM mode units (excl. Operator Client on workstation) Here we have a more distributed system, this time across several buildings. The same principles apply as before: DIVAR IPs need to be connected to Remote Portal individually as well as be licensed individually, in order to be managed and monitored through Remote System Management. Cameras will be found under the head system that is running in BVMS operation mode, while the DIVAR IPs configured in VRM operation mode and iSCSI-storage only operation mode, support management of the DIVAR IP only. The Operator Client running on the separate Workstation, though part of the complete system, is not monitored in Remote Portal, this is why it is crossed out in the graphic.    Nice to know: For a better understanding of using DIVAR IP AIO 4000 & 6000 we encourage you to join our free online Training from  Bosch Building Technologies Academy ! How-to videos - Remote Systems Management ... View more

Health monitoring with Remote System Management is very easy, as in one page you have an overview of the state of all DIVAR IPs connected to your Remote Portal and then, drilling down a level, you have an instant overview of the state of the cameras connected to the selected DIVAR IP. A service is available to setup health alerts for devices via email, so you are informed when any emergencies pop up.   Step-by-step guide   1.   If your DIVAR is not already connected to the Remote Portal, please check out this article: How to connect DIP 4000, 6000, 7000 AIO to Remote Portal via System Manager & activate trial license? 2.   Select “ Systems ” tab and select your DIVAR IP:   3. Click on the DIVAR IP name from the displayed list and select  Services   4. Select  View/ Edit Service  from the   Remote Alert  menu   5. Press on the three dots button and select  Add Subscriber:   Here you will add the e-mail address of the user and you can choose how he will receive the notifications. Check the desired boxes and click  Save .   6. The user will now get the information if something happens on the site or if there is a new update for your DIVAR.   For example, if the technician does   remote maintenance   and something happens with the DIVAR or with a camera connected to the DIVAR, he will automatically receive a notification through his e-mail.    Nice to know: For a better understanding of using DIVAR IP AIO 4000 & 6000 we encourage you to join our free online Training from Bosch Building Technologies Academy! How-to videos - Remote Systems Management ... View more

With the release of System Manager 2.0, the DIVAR IP systems can now be connected to the internet for maintenance and management, using Bosch Remote Portal. DIVAR IPs need to be connected to Remote Portal individually as well as be licensed individually, in order to be managed and monitored through Remote System Management.   The main advantages of Remote System Management are: Enables users to remotely monitor, manage and maintain their video systems across distributed sites Monitor systems remotely around the clock and receive notifications when issues arise Easy update deployment, also on multi-site systems This ensures increased system availability, while being up to date and secure When using Remote System Management, the DIVAR IP functions as the gateway for the whole video system; no need to configure camera connections to the outside on an individual basis. Only one secure connection to the cloud is necessary to consolidate outbound communication for all cameras. Remote System Manager is available on systems that support System Manager for software deployment.  Info Availability starts with version 2.0 of System Manager, on the current line-up of DIVAR IPs; 4000, 6000 and 7000 3rd generation.   Step-by-step guide   1.   If System Manager 2.0 is not installed yet, please download it from  Bosch Download Store  and install it.    2. Connect the system to Remote Portal via the UI of the DIVAR IP System Manager 2.0 or above, which runs locally on the DIVAR IP. Select Remote Portal connection menu > fill in your Remote Portal account credentials > click Register   3.  With the DIVAR IP now connected to Remote Portal, it is now possible to find the device online. Click Go to Remote Portal and login again with your Remote Portal Account credentials. Once you are authenticated to your Remote Portal account, the DIVAR IP will be displayed in the  Systems   menu:   4. In order to test the capabilities of Remote System Management, the next step is to activate a trial license. For every newly connected DIVAR IP, a trial license is automatically added to the   Service Licensing   section (cloud service license pool). Simply activate service in the pop-up menu of the DIVAR IP:   And then select the trial license to get started:   When the trial license is activated, the Remote System Management capabilities are available and you can monitor the System Health, see the Devices overview, add Remote Alert Services and so on:   Nice to know: How to add a subscriber for Remote Alert of DIP 4000, 6000 or 7000 AIO connected to Remote Portal? FAQ - Remote System Management service offering Release Notes - Remote System Management (cloud service) For a better understanding of using DIVAR IP AIO 4000 & 6000 we encourage you to join our free online Training from Bosch Building Technologies Academy! How-to videos - Remote Systems Management ... View more

Overview: General Document history Applicable DIVAR IPs Remote System Management - Q1/2023 - Initial Release New functionality Changes Resolved Issues Limitations / Known issues   General   Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform. The service brings peace-of-mind to end customers by enabling 24/7 system monitoring in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a hard drive failure. The secure MQTTS connection also preserves data privacy, as video footage cannot be accessed by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remote software and firmware rollouts, keeping the system up-to-date and secure. Cloud connectivity is based on a single outbound connection from the DIVAR IP to Remote Portal, where the DIVAR IP consolidates all inbound and outbound communication for the entire video system. The service is designed to be used by larger end customer organizations performing their own system maintenance across multiple dispersed sites, or by installers offering such services to a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problem. For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".   Document history   Date Change 2023-03-10 Initial release notes   Applicable DIVAR IPs    Note: for latest system requirements always refer to the latest datasheet in the  product catalog by searching for "CBS-RM-DIP".   Hardware Software DIVAR IP all-in-one 4000 DIVAR IP System Manager 2.0 or above DIVAR IP all-in-one 6000 DIVAR IP System Manager 2.0 or above DIVAR IP all-in-one 7000 ( DIP-73x ) DIVAR IP System Manager 2.0 or above Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode.    Remote System Management - Q1/2023 - Initial Release   New functionality   Use Case ID Description Inventory Management 343 Review DIVAR IP and camera hardware inventory information (model, serial number and more) Review installed DIVAR IP software inventory details (BMVS version and patches, BVMS sub-components like VRM, Windows version) Review installed camera firmware versions Inventory report for hardware as well as software / firmware details , incl. CSV exports Update campaign reports, incl. CSV exports Update Management 341 Updates via Remote Portal for BVMS patches BVMS sub-components like VSG, VRM, … Camera Firmware (flexible version choice) DIVAR IP System Manager Health Monitoring 342 Real-time status Connectivity (DIVAR IP and cameras) Update availability (DIVAR IP and cameras) Camera access authorization and certificate validity Recording health insights (for all instances per camera) Green   - no issues Yellow   - camera buffers packets as it cannot reach its iSCSI target Red   - packet loss occurred DIVAR IP hardware health insights (based on SuperDoctor 5) Power Supply status RAID status Physical disk status (incl. operating system drives) Temperature Fan status Chassis intrusion Health alerts via Email   Changes   Use Case ID Description General Remote Portal changes with influence on the service 1252 "Service Licensing" now supports three new licenses/CTNs: CBS-RM-DIP 4   Remote System Management DIP 4000 1yr CBS-RM-DIP 6   Remote System Management DIP 6000 1yr CBS-RM-DIP 7   Remote System Management DIP 7000 1yr   Resolved Issues   Not applicable   Limitations / Known issues   Use Case ID Description Update Management 1267 It is currently not supported to upgrade the BVMS versions.   403074 BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation. Health Monitoring 1721, 1722, 1723 Health status synchronization in Remote Portal user interface can require a page refresh License Management 405388 It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP. Remote Connect via Video Security Client / App 147 The MQTTs connection used for this service does not support video streaming. An optional path for video streaming is planned to be added later. Adding cameras directly to Remote Portal, in parallel to the MQTTs connection, is neither tested nor supported.  ... View more