In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
controller configuration file
new or existing system
detailed problem description
screenshot of web interface pages
pictures of units front
pictures of units back
network docent screenshot
recurrence of the fault
special condition to trigger the fault
model of used switch
log file of switch