Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    How to Capture and Save a DX4020-G Log file for troubleshooting

    When troubleshooting the DX4020-G it can be very helpful to have a copy of the log file.
    The following steps will describe how to capture and save the log from the DX4020-G
    1.  place a jumper across the config mode pins and connect a usb mini cable between the pc and the usb mini port on the its-dx4020-g. 

    2.  go to device manager and look under ports (comm  & lpt) for the its-dx4020-g. 
    note: the picture below displays the com6 as the selected comm port however this may be different for each computer configuration.
    ITS-DX4020-G in Device manager.jpg

    3.  open tera-term, select the serial radio button and select the comm port for the dx4020-g as determined with device manager in step 2.
        
    2.  enter the log in password for the dx4020-g (default= 4020g)

    3.  press [3 + enter] to start the log. the log begins to run and will stop when any key is pressed. let the log run for about 10 minutes.

    4.  from the tera-term drop-down menus select edit and select screen.

    5.  open a text editor such as note-pad and paste the saved log.

    6.  select file and save-as to save the log file.
    Version history
    Last update:
    ‎07-27-2018 07:32 PM
    Updated by:
    Anonymous
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist