The Remote Security Certificate Builder panel list is empty, no panels display in the software.
c. Open the Remote Security Certificate Builder software
d. Don’t log-into the software but instead select Database Settings.
e. Select Manage on the line that reads RPS.
Note: A-link only applies to control panels sold outside the US. The line which reads A-Link can be ignored.
4. Compare the SQL Server Name in the database settings of Remote Certificate Builder with those in the RPS database settings to ensure both are the same. If the database settings of Remote Certificate Builder and RPS are different, then the software is not connecting to the correct database.