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    How to correct the issue of invalid or missing hardware key

     The Tecmar internal modem (d9350/9351) served as a security dongle to enable you to use RAM or RPS software for communication. When that device stops working and you remove it from the computer, or you upgrade to a computer you can’t install it in, you will have to get an external security dongle.

     There are two different part numbers for the external security dongle.

     D5370-LPT       runs off the LPT port

    D5370-USB      runs off the USB port

     After installing one of the external security dongles you will be able to resume communications with the alarm system panels

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    ‎06-22-2018 03:13 PM
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