Bosch Building Technologies

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    How to obtain a One Button Tech Support file for Tech Support.

    1. Log into the D6200 Software (D6100 receiver configuration shown)


    2.  Go to the System Management Menu


    3.  Select the firmware Utilities Sub-Menu


    4.  Select "One Button Tech Support" from that menu.


    5.  When prompted for confirmation, select "Yes".


    6.  This will begin the process of gathering all relevant data from the receiver, and is more comprehensive than the base files normally found in the D6200 program directory.


    7.  This generates a new file that is to be sent to the Technical Support Representative.  The screen indicates the location and filename of the generated file.  In this case, it has generated a file called OBTech5_55_44_PM_1_7_2015.zip (this is because the file was generated at 5:55 PM on 1/7/2015) and placed that file in the C:\Program Files (x86)\D6200 folder.


    8.  Maneuver to that location and attach the OBTech zip file to an email and send to the email address provided to you by the agent. 

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    ‎06-06-2018 04:59 PM
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