Newer NetApp controller firmware might be approved and qualified by BOSCH. This article only refers to a introduction in time of a 11.50 firmware generation. (e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH) Details can always be found at the BOSCH product catalogue: https://commerce.boschsecurity.com/us/en/DSA-E-Series-E2800-60-bay/p/34919710859/ and
Potential for Data Inconsistency Issues on E-Series Storage Systems
With the controller firmware 11.50.1 and newer version an issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). In July 2019 BOSCH announced the need to update from all former NetApp controller firmware 08.30.40.00 to newer versions. These newer versions should be certified and approved by BOSCH. In 2019 there was also an announcement by NetApp. All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcemnt of NetApp. This was announced by NetApp on their support websites (see https://mysupport.netapp.com/).
Bosch approval 31st of January 2018
Bosch approval 7th of May 2019
Bosch approval 20th of September 2019
newer NetApp firmware versions:
NetApp Firmware 08.30.40.00 no longer allowed for usage
NetApp Firmware: 11.50.R1 no longer allowed for usage
NetApp Firmware: 11.50.2 no longer allowed for usage
BOSCH qualifies and approves new global NetAp frmware vversions for E2800 controllers. Please always use the latest approved NetApp global firmware where possible
Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording.
Products that were affected:
All DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay)
Example product variants:
DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A
DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT
Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website
Summary of issue
NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.
First announced in 06/2019: The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release.
No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that is recommended by BOSCH and NetApp. The same applies for HDD firmware.
Solution: Update the NetApp Controller Firmware
Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. Please reach out to your local BOSCH technical team and BOSCH BT-SC/ETP-MKP team to ensure that the relevant NetApp Firmware has been approved to be usable for 24/7 video recording and replay use case. Even the global NetApp Firmware can be installed on BOSCH submodel ID 356
Where to get the Controller Firmware
All customers with a full NetApp NOW support account and valid warranty on their system can download the controller firmware by using the own NetApp user account. The verison offered at the NetApp NOW platform should be certified and allowed by BOSCH for video use cases. See also: https://community.boschsecurity.com/t5/Security-Video/TB-VS-date-2020-04-22-New-Firmware-11-50-3R1P3-is-available-for/ta-p/12778
In caase the download option is not offered to one of our customers, we kindly ask to make sure that the unit is registered on the company and that the NetApp NOW account belongs to the company that has registered the unit. In all other cases, please recout out to the BOSCH Support organisation or local Bosch Technical Support desk.
A NetApp SANtricity firmware / controller firmware package for E2800 model can be downloaded from the NetApp NOW website. Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html
Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060
NetApp Support Bulletin, please view the following URL: https://kb.netapp.com/app/answers/answer_view/a_id/1086731 (As the URL can change any time by NetApp, search for the KB id 1086731)
Steps to update
The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself.
NVSRAM File for for duplex.
NVSRAM file for simplex
and the controller firmware
Download the latest SANtricity OS software files from the NetApp Support Site to your management client.
From SANtricity System Manager, select Support > Upgrade Center .
In the area labeled “SANtricity OS Software upgrade,” click NetApp Support .
On the NetApp Support Site, click the Downloads tab, and then select Software .
Locate E-Series/EF-Series SANtricity OS (Controller Firmware) .
For the platform, select E2800 , and click Go!
Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download .
Follow the online instructions to complete the file download.
Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
... View more
In rare cases userc might have seen random reboots of the NetApp E2800 contorllers in a
simplex controller E2800 iSCSI storage system or
dual controller E2800 iSCSI storage system.
For example Order number:
DSA-N6C8X4-60AT, DSA-N6C8X8-60AT, DSA-N6C8XA-60AT, DSA-N6C8XC-60AT, DSA-N6C8XC-60AT as well as others like:
Commercial Type No. DSA-N2E8X4-12AT / Product No. F.01U.346.434, Commercial Type No. DSA-N2C8X4-12AT / Product No. F.01U.346.474, Commercial Type No. DSA-N2E8X8-12AT / Product No. F.01U.346.477, Commercial Type No. DSA-N2C8X8-12AT / Product No. F.01U.346.479, Commercial Type No. DSA-N2E8XC-12AT / Product No. F.01U.361.550, Commercial Type No. DSA-N2C8XC-12AT / Product No. F.01U.361.549,
Only for those useres recognizing such a E2800 iSCSI sysstem controller did show an unplanned reboot, can consult the NetApp Major Event Log (MEL). Customers reported this to BOSCH using a NetApp controller firmware 11.40, 11.50.2 or 11.50.R2. Based on that Bosch immediately contacted NetApp and requested support solutions from NetApp.
A basic step when dealing with technical questions for NetApp E2800 iSCSI storage systems is, to register the system with Serial No. by using the following registration form: https://resources-boschsecurity-cdn.azureedge.net/public/documents/Registration_DIP_600_Special_enUS_9007222920871435.docx NetApp and BOSCH want to inform, that we expect a new SANtricity firmware, provided by NetApp, which will contains a fix for the controller random reboot issue which were reported back to Bosch by some customers. The firmware version / SANtricitiy firmware for E2800 iSCSI models is delayed and planned for May 2020.
As this NetApp SANtricity firmware is desigend by NetApp for BOSCH use cases with 24/7 video recording + replay and even worst case situations during a running reconstruct, this Firmware is not yet available via NetApp NOW. NetApp agreed with BOSCH to cover all improvements and fixes in a global and public release around June/July 2020. BOSCH will inform here in this article about the comming release when available.
... View more
The password for the local admin and diagnostic port is set to the same starting with E2800 controller firmware 11.40.2 or later.
In case a user does not know his password any longer, it is not possible to reset and re-configure this password by using the diagnostic port (serial port on the rear side near the uplink ports of the controller). With controller firmware older than 11.40.2 it was possible to reset the Administrator Password needed for configuration. But older NetApp controller firmware cannot and must not be used any longer due to other technical reasons. When accessing the Management Port IP to enter the WEB GUI of the NetApp E2800 system for configuraiton or support data collection, the Administrator Password is required. For the time being this is reported to NetApp to work out a solution for all NetApp customers and BOSCH.
Solution and Procedure:
Right now, BOSCH and our customers have no documented instruciton or procedure to remove / reset the password. We are working ont hat with high preassure and awareness. We kindly ask all customers requiring access to the configuraiton but having not the Administrator Password on hand for configuraiton, to reach out to BOSCH support and ask to sent the requewst immediately up to a Levle 3 Ticket to the Gatekeeper team at BOSCH BT-SC/ETP-MKP2 or BT-VS Support in the BU.
... View more
This troubleshooting guide, will guide you through the recovery steps of an DIP, without video data loss
General note: Using a Bosch DIP system without video data disks is a non supported use case, its mandatory to equip the system with data disks to recover the system.
Step 1 - Preperation
Download the attachment repair.zip and unzip the content
Prepare an USB-stick, rename it to SCRIPT
Copy the repair.txt extracted of the attachment on the USB-stick
Insert the USB-stick into an USB-slot of your machine
Insert the BOSCH r ecovery DVD into the DVD-drive
Step 2 - Create RAiD1
Boot the machine and enter the Intel RAiD MENU pressing CTRL + I
Navigate to CREATE RAiD VOLUME and hit enter
Set RAiD level to RAiD1(Mirror), navigate to CREATE VOLUME and hit enter
Exit the RAiD controller, navigate to EXIT and hit enter
Reboot the machine (e.g. press CTRL + ALT + DEL)
Step 3 - System Recovery
During the reboot, boot from DVD, press ENTER as the line will displayed
In the System Management Utility, click on CONSOLE
Type into command line "diskpart.exe" hit enter
Type into command line "list volume" hit enter and search for your USB-stick called SCRIPT, note down the assigned drive letter (LTR)
End diskpart.exe by typing on the command line "exit" hit enter
Type into the command line "diskpart.exe /s [YOUR_USB_DRIVE_LETTER]:\repair.txt" hit enter
Wait until the script has been finished and CLOSE the console
Step 4 - System Recovery
On the System Management Utililty click on SYSTEM RECOVERY (back to factory default)
NOTE: Do not select Initial Factory Setup, this will wipe all existing data!
As the recovery has been completed, click on OK to confirm and reboot
Do not eject the DVD and follow the instructions on your screen to initialize the system.
... View more
All customers using the Bosch Video Security application are requested to update to latest version 3.0.3 ( build number 126.96.36.199 )
What changes have been made in the new version 3.0.3:
Bug fix for the connection issues occurring in the former versions (version 3.0.1 as well as 3.0.2) listed below
Usability adjustments regarding the certificate management
After you have updated the current version, you are able to accept all used certificates even if they are valid or expired. The application will not ask you for any further accepting anymore.
As you looking to renew your expired certificates please refer to following knowledge base article: https://community.boschsecurity.com/t5/Security-Video/HowTo-update-Certificate-on-IP-Camera-s-amp-VRM-Servers/ta-p/8538
After updating the Bosch Video Security App in version 188.8.131.52 on an apple device, a login to a site (e.g. DIVAR IP 3000 or DIVAR IP 7000) is no longer possible. Bosch Video Security App in version 184.108.40.206 offers a workaround until the next release of the App will provide the full enhancements needed
This article is to inform that the Bosch Video Security App unfortunately shows connectivity issues in older version 220.127.116.11.
Versions affected: Affected versions of the BOSCH Video Security App * Version 18.104.22.168 * Version 22.214.171.124
Note: Newer DIVAR IP all-in-one units added to the BOSCH product portfolio or DIVAR IP without BVMS included (like DIVAR IP 5000) are not affected.
How to work with App version 126.96.36.199
The BOSCH Video Security Client App in version 188.8.131.52 was published on 20th of June 2019.
In case users can not connect to their DIVAR IP 3000 or DIVAR IP 7000 units using the BOSCH Video Security App in version 184.108.40.206 are requested to follow the steps here below.
Steps to connect to DIVAR IP 3000 or DIVAR IP 7000 using the App version 220.127.116.11
(status 2019/06/21) Newer versions contain enhancements to allow secure connections to sites. Especially for users migrating from an existing App version below version 18.104.22.168 are requested to follow the steps in this article. Version 22.214.171.124 allows users to connect again to sites with e.g. DIVAR IP 3000 or DIVAR IP 7000. All units like DIVAR IP 5000 or DIVAR IP 6000 are able to connect with the App 126.96.36.199 without following special steps mentioned here below.
💡 Steps to achieve connections to existing sites using version 188.8.131.52:
1. All users with existing sites configured in the Bosch Video Security App version 184.108.40.206 are requested to note and save the site URL and credentials.
2. After the Bosch Video Security Appp version 220.127.116.11 is updated to version 18.104.22.168, check for existing sites migrated to the list of sites in the BOSCH Video Security App 22.214.171.124 (see below screenshot of a apple iPhone device) 3. click on the edit "pencil" icon to be able to check the site settings and to note the user credentials. Tap on "Customize" to see the site details. Tap on "Next" to see also the Logon details like - User name - URL - Port - Secure connection (SSL) yes/no - The password is not shown visible and must be known by the technician/user 4. Note down the details shown in steps 3 and make sure the password is known from the site.
5. Now exit the dialog with tap on "Cancel" to exit the editing dialog. In the Site overview in edit mode you see the delete / waste bin icon to delete a complete site. This will remove the complete site.
6. Now add your unit (e.g. DIVAR IP 3000 or DIVAR IP 7000 etc.) as new site again to the BOSCH Video Security App in version 126.96.36.199. Please again be sure that version 188.8.131.52 is used minimum. Use the credentials and URL noted in step 2 and step 3 and also use your password to setup the site again.
7. In the next screen the user is requested to approve and accept the certificate. Please tap on "Accept Selected" and proceed to next step.
8. As the connection is not possible without User name and Password you will see the message "The authentication failed" - which is normal when credentials have been in use before. Insert now your - User Name (e.g. admin) - Password and proceed as normal with "Retry". Proceed and connection will be established. In case the user want to view a live video the transcoder will also help to find the best bandwith for transcoding. 9. Now you are ready and users can reconnect to the site any time. As soon the new Bosch Video Security client newer thant 184.108.40.206 is online, BOSCH will inform here in this article. Please make use of the RSS feed funciton in your browser/mail client to get notified any time there is a new BOSCH KB article online.
Symptom in older Version 220.127.116.11 online before 20th of June 2019
The below Patterns are just for explanation and are obsolete for the Bosch Video Security App 18.104.22.168. This details are provided for users running on the older App version 22.214.171.124
Pattern 1: diplayed message is „Interner Fehler“ / „Internal Error“ initial connection directly after adding a new site works. All following connection attemts fail with above mentioned message „Internal Error“ in the Login-Window.
Pattern 2: Crash in case of remote login to an BVMS DIVAR IP (e.g. DIVAR IP 3000) Precondition: No local connection with DIVAR IP possible: Connection then via remote URL --> Video Security App shows German message: „Geräte nicht unterstützt“ or English message: „Device not supported“
Please monitor the IOS App store for newer versions of the BOSCH Video Security App. Versions newer than 3.0.1.x will contain enhancemnts to offer an easier log-on and connnection experice.
... View more